I know that Bailey's lost business when the USPS stopped offering the cheaper fourth class surface shipping method for overseas orders. Currently, it seems that what you offer is only the USPS express mail air freight on box contained items. Probably pallet shipped is different. I think it is like a 2-3 day service to Asia. There is a slower air service called priority international, still air freight and like a week to ten days delivery is the usual. Insurance is available on it. Personally, I sure don't need to have the goods in a couple days, especially since the express mail you use is like a third more expensive or so, compared to Priority. There are also other companies like DHL or FedEx, that can give a much cheaper rate than the USPS on some shipments, and are a fast and secure service with tracking available. The USPS tracking is terrible to non existent, because basically it's the case that often nothing shows up with a search beyond saying that the goods have been shipped. I guess it depends on the size and weight of the parcels to determine the cheapest rate, but all in all, the post office for larger orders is definitely not the cheapest, from my experience. Most companies shipping international try to get the cheapest secure or insured rate for their customers, Bailey's seems a bit 'undeveloped' about this, to be honest. I tried to get my current order sent cheaper through USPS priority or possibly another shipper, as the charge is quite high, but apparently when Russ ran it by your shipping manager, all he could suggest was that if I had an account with another shipper myself, it might be workable. I don't have one, and likely most of your international individual customers wouldn't either. I don't have a clue how much of your business is international, but it doesn't seem like it would require too much work to possibly set up some alternatives to the expensive shipping that you have going. Like I mentioned, most companies seem to want to do that for mutual benefit. Just thinking that it would both help out your customers, and also possibly get back some of the bizz that you lost when fourth class shipping was no longer an option.
I don't know how the rates get compared by the company wanting to ship, a phone call or charts...? You probably need to set up some accounts with the shippers first....? Perhaps Laytonville or wherever you are shipping from, doesn't have the options available? Anyway, if the cheaper shipping was available, it would make things easier at the customer's end, given the added on expense.