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Thread: Y'all ain't gonna believe this!

  1. 02-10-2012, 05:44 AM #31
    bluestripes
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    Quote Originally Posted by Jeff Lary View Post
    I cannot believe that they would let a joker like that work on saws.What if it had been a $1,500 dollar saw or a $10,000 dollar snomobile. You need to settle for nothing less than a working repair when you walk out the door no matter what it costs the shop owner.If I were him I would give you a newer bigger loaner saw till I could fix or replace the one Goober messed up. If you take into consideration the bad press that can come from a guy like this ,....this could be Very expencive to thier shop in the long run.
    We all started some where. I agree they should have better guys than that working on customers stuff. But give them a chance. If they care any about there customers they'll make it right.
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  2. 02-10-2012, 05:48 AM #32
    tallguys
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    Quote Originally Posted by Fish View Post
    Yeah, and you guys need to lay off that Wal Mart dude, that position may be a major facet of some of our retirement plans!!!!

    That Lottery crap ain't playin' out.........

    There's been a lot of articles about that in the papers lately... and I hear you about that lottery thing...
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    And just so you know... the Leafs WILL win the cup... someday!
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  3. 02-10-2012, 05:50 AM #33
    RiverRat2
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    Quote Originally Posted by parrisw View Post
    I would of been mad about it. But freaking on them will get you nowhere, just take it easy and have a talk with them, that goes a long way, then if they decided that its not their problem, fire away.
    Yep,,,
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  4. 02-10-2012, 05:52 AM #34
    cajunhillbilly
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    Quote Originally Posted by Fish View Post
    Yeah, and you guys need to lay off that Wal Mart dude, that position may be a major facet of some of our retirement plans!!!!

    That Lottery crap ain't playin' out.........
    You could get a job in Virginia. I hear they need a service tech at a shop there. If not that they might need a greeter to smooth out the p*ssed people going in and out the door.
    VA-Sawyer likes this.
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  5. 02-10-2012, 06:12 AM #35
    Fish
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    Quote Originally Posted by cajunhillbilly View Post
    You could get a job in Virginia. I hear they need a service tech at a shop there. If not that they might need a greeter to smooth out the p*ssed people going in and out the door.
    Nah, I'm just in it for the chicks........

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  6. 02-10-2012, 06:16 AM #36
    Fish
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    Actually, Stihl sent me a job offer when they heard about my foolproof seal removal technique.

    While the thing is set up for the leakdown test, just supply the crankcase with 150 lbs. of shop air...........
    bama, funky sawman, rob066 and 4 others like this.
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  7. 02-10-2012, 06:23 AM #37
    Wagnerwerks
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    Quote Originally Posted by Fish View Post
    Actually, Stihl sent me a job offer when they heard about my foolproof seal removal technique.

    While the thing is set up for the leakdown test, just supply the crankcase with 150 lbs. of shop air...........

    I love it!
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  8. 02-10-2012, 07:13 AM #38
    caricob
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    Update

    I just got back from the dealer. After an hour long conversation I won't get into the details at least not yet. The manager has offered a new crankcase and labor to fix everything correctly. He has to talk to the owner to get approval and promised to call me later today. If this comes to pass I will be satisfied. I told him I didn't want to get the tech in trouble but some training was definately in order. More later.
    RiverRat2, crane, manyhobies and 4 others like this.
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  9. 02-10-2012, 07:26 AM #39
    dingeryote
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    Cool. Keep it calm and collected as long as you have the upper hand, and nobody tries to play cutsie games.

    The option to escalate and go full blown unreasonable is there if needed, and is actually more effective when it comes as a surprise.

    Don't wait much past 1300 before calling and asking if you missed thier call though.

    As for the tech, he dosn't need a simple de-cert/re-cert. The boy needs to be somewhere else, other than where he can finger your equipment if you bring anything in later on. He's not going to be happy with you either way this goes and something to keep in mind.

    Stay safe!
    Dingeryote
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    Buncha noisy damn saws...and a small one.
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  10. 02-10-2012, 08:51 AM #40
    Arrowhead
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    Quote Originally Posted by caricob View Post
    I just got back from the dealer. After an hour long conversation I won't get into the details at least not yet. The manager has offered a new crankcase and labor to fix everything correctly. He has to talk to the owner to get approval and promised to call me later today. If this comes to pass I will be satisfied. I told him I didn't want to get the tech in trouble but some training was definately in order. More later.
    Good to hear.
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  11. 02-10-2012, 09:06 AM #41
    gtsawyer
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    OP is one patient dude.
    manyhobies likes this.
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  12. 02-10-2012, 09:12 AM #42
    CWME
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    Quote Originally Posted by caricob View Post
    I just got back from the dealer. After an hour long conversation I won't get into the details at least not yet. The manager has offered a new crankcase and labor to fix everything correctly. He has to talk to the owner to get approval and promised to call me later today. If this comes to pass I will be satisfied. I told him I didn't want to get the tech in trouble but some training was definately in order. More later.
    That sounds promising except for one thing. Who is going to install the new crankcase? I would be a little leary of letting the first tech have a go at that kind of job.
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  13. 02-10-2012, 09:31 AM #43
    caricob
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    The original tech will not be touching that saw. He works at the 2nd location. I took the saw to the main store this morning. I spoke to the tech there and he has 20 plus years of experience and was less than impressed with the first "fix".
    blsnelling and PasoRoblesJimmy like this.
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  14. 02-10-2012, 10:22 AM #44
    caricob
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    Just got the call. New crankcase will be in Tuesday. I'm not happy but I'm satisfied with this. Lots of unecessary running around and aggrivation, but the management have been reasonable to deal with so far.
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  15. 02-10-2012, 10:25 AM #45
    Gologit
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    Quote Originally Posted by gtsawyer View Post
    OP is one patient dude.
    LOL..the OP is a dudette...and yes she's been very patient.


    You don't get old in this business by being stupid.....some old logger
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