Can you please tell us where this place is? Like some others here, I'm from VA, too, and I'd sure hate to have the same experience.
I'm not going to call the shop out by name. They screwed up big time but in the end they did all they could do to make it right. I'm on the other end of the state from Cape Charles. I still have not put the saw in wood, I'm still trying to make up my mind whether to keep it or not. I figured it would be easier to sell in "showroom condition".