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Thread: Y'all ain't gonna believe this!

  1. 02-09-2012, 07:52 PM #1
    caricob
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    Y'all ain't gonna believe this!

    DSCN2319.jpgDSCN2322.jpg

    I had a thread a week or so ago "ms 200 needs help". Tore the saw down, vac tested and discovered leaky crank seals. Rather than risk boogering up the crank or the crankcase, I took the saw to a local servicing dealer to get the seals replaced. The tech took it to the back and came back about 10 minutes later and said he had pulled the seals and broke one of the new ones trying to install it. He told me he would have a new seal in three or four days and would call when he had it done.

    Got the call this afternoon to pick up the saw. I vac tested it when I got it home and it would not even pull a vacuum. You could hear the air pulling through the seals. I immediately went back and explained the problem. I asked him what he had used to pull the seals. He replied I didn't use a puller I used a pick to get them out! He also stated that he installed them with a socket. He took the saw to the back once more and came back a few minute later and declared it fixed! Hear had smeared some kind of red sealant around the leaky seal and pulled a vacuum to suck the sealant between the seal and crankcase.

    Look at the attached pics and you can clearly see where it appears he drove a pick between the crankcase and the seal to pry it out. The other pic is of the "fixed leak" with the red goop. He said it was fixed, run it and was clearly done and satisfied with his fix. It still will not hold a vacuum but the leak is slower due to the magical red sealant. I called the owner of the shop and am taking it to him to look at in the morning.
    I told him about the tech's fix for a leaking seal and he said "he did what?" I will see in the morning where it goes from here the best I can tell I have much more major issues now than leaky oil seals!
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  2. 02-09-2012, 07:55 PM #2
    Jacob J.
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    Looks like you might need another crankcase.

    I'll bet the owner of the shop will have something to say to his "technician."
    Where saws go to die...
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  3. 02-09-2012, 07:56 PM #3
    caricob
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    I just hope I don't have to pay for a new crankcase!
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  4. 02-09-2012, 07:57 PM #4
    Bowtie
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    If that happened at our store you most likely would be getting a hell of a deal on a new saw.
    Jacob J., Gologit, RiverRat2 and 7 others like this.
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  5. 02-09-2012, 07:57 PM #5
    Jacob J.
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    Quote Originally Posted by caricob View Post
    I just hope I don't have to pay for a new crankcase!
    You might mention something about "small claims court" if the owner tries to BS you out of repairing that saw.
    Where saws go to die...
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  6. 02-09-2012, 08:00 PM #6
    stihlboy
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    Wow! Want a new 200? I would after that.

    So where is this place?
    Always looking for stihl 084 saws and parts
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  7. 02-09-2012, 08:02 PM #7
    Arrowhead
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    Wow. That technician must have been Wal-mart door greeter at his prior job.

    Hopefully the owner makes it right, let us know what happens.
    - ED -

    Always looking for P50 and larger Pioneers and Poulan 655's... cash or trades.
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  8. 02-09-2012, 08:06 PM #8
    dingeryote
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    UNfrigginbelievable!!!!!!!!!!!

    You are a much, much, more patient person than most. Holy CRAP!!

    It looks like the case might be buggered unless someone gets creative with some Devcon and the dremel.

    The shop owner is going to be in a touchy position, and I kind of feel sorry for the guy, but he did hire a shaved ape for a tech.
    I hope he does ya right.

    Stay safe!
    Dingeryote
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    Buncha noisy damn saws...and a small one.
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  9. 02-09-2012, 08:10 PM #9
    computeruser
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    It would cost him more to respond to, much less to actually defend, a lawsuit. Especially in a regular trial court where, at least in the jurisdictions I'm aware of, a business (corporation, some LLC/PLLCs, etc.) MUST be represented by counsel. That's a real strategic advantage in small dollar suits, especially if the plaintiff-individual is willing to file the initial pleadings on their own against the defendant-corporation...

    Makes the prospect of fixing your saw for free seem like the prudent move for the shop owner.
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  10. 02-09-2012, 08:12 PM #10
    PasoRoblesJimmy
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    If that happened to me, I would be tempted to choke the #### out of that "tech".
    "A wise man makes his own decisions., an ignorant man follows public opinion." Chinese Proverb

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  11. 02-09-2012, 08:14 PM #11
    tomdcoker
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    Quote Originally Posted by Arrowhead View Post
    Wow. That technician must have been Wal-mart door greeter at his prior job.

    Hopefully the owner makes it right, let us know what happens.
    No, he should be a Walmart door greeter now.
    I have been working on chainsaws for 4 or 5 years and have no training except what I picked-up on this site and what I learned by trial and error and I know better than doing that. Tom
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  12. 02-09-2012, 08:14 PM #12
    caricob
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    I'm still in shock. I have done buisness with this companys other location for several years. The shop where this happened is a recently opened 2nd location. I think the crankcase is history or at least it's going to be hard to be confident in it after the pick and pry method. I could have done that myself, thats why I took it to a "professional". I just hope they are reasonable and make it right. I will be reasonable as long as they are. You would'nt believe some of the "knowledge" the tech shared with me. I can't type fast enough to describe it all.
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  13. 02-09-2012, 08:19 PM #13
    Roanoker494
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    Quote Originally Posted by Arrowhead View Post
    Wow. That technician must have been Wal-mart door greeter at his prior job.

    Hopefully the owner makes it right, let us know what happens.
    Even a Wal-Mart door greeter would know better than that........

    I usually drill a small hole in the seal and pull it with a screw, sometimes a good wood screw will do the job without drilling.

    Where at in VA is this place? I am from Rocky Mount VA about 30 mins from the NC state line.
    gmax likes this.
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  14. 02-09-2012, 08:22 PM #14
    stihlrookie
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    Wow

    Thats's all I can say, wow.
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  15. 02-09-2012, 08:24 PM #15
    parrisw
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    Ouch. That's really sucks. There shouldn't be any if and's or butts about it, they just need to fix it.
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