The hardest part is telling the customer that his saw is D.O.A.
and not worth fixing. Some insist I waste time finding part
numbers and prices and give estimates on the repair. Some
act like I should have a grief counseller on hand with kleenex
and a chaplain. I do not charge the customer a dime to
go through this, as that would just piss them off. One old
pioneer owner was real difficult to get rid of, I had to spend
15 minutes just to get him to leave.
When they whine and say,"It has been the best saw for
20 years, can't you get her going again?", I say "Well, Lincoln
was a great president, but they still had to bury him!"
Had a Husky that was locked up, piston would only come
up part way until something hit. I was guessing that the piston
pin moved out and was hitting the side port, so I put the
muffler and starter cover back on and gave the saw back to
the customer, and just told him it isn't worth pursuing. The
saw looked new, but it was constructed like an 029, so just
getting the cylinder off is not too easy, and most people
ask when I tear one all the way down, "Well, aren't
you going to put it back together?" So I try not to waste too much time anymore.
I had one guy stop me at the grocery once, and ask if he could
get his saw. I didn't remember the saw. He said," I left it with you when your shop was up in town". "That was 8 years ago!"
I replied. "What did I tell you 8 years ago?"
"Well, you said that it was burnt up and not worth fixing."
"Can I have it back?"
Sorry about my early morning holiday rant.
Have a good Thanksgiving.
For our brothers in Canada, get to work!
Or is it a holiday up there too? Bastile day? Boxer rebellion day?