So I ordered my panther mill 32 days ago and have not gotten it yet, or even received an email that said it was being shipped. Should this be cause for concern? Did they take my $200 and run or are they just 2 weeks behind their 2-4 week schedule?
Panther mills
- Thread starter 300zx_tt
- Start date
Help Support Arborist Forum:
kimosawboy
ArboristSite Operative
Why go to an open forum and ask such a question, when you can just pick up a phone and call the guy????
Emailed them several times. Was told the ship times were 2-4 weeks, several times. It's been 6. I'm trying to see if anybody else has had this issue with them (if I should cancel the order). Or if it's kinda of the norm for them to take this long.
I'm looking for other people's feedback, hence the public forum post.
If you haven't dealt with the company then you have no business posting a reply to my question.
IyaMan
Addicted to ArboristSite
32 ÷ 7 = 4.5 (sorry to point out its not 6)
If its 2-4 weeks to ship, then it could conceivably be in the mail and still just fall within their window (mail can be slow, ya know). But if it hasn't gotten there by Monday, then yeah, I'd be getting pretty PO'd too.
hseII
Addicted to ArboristSite
Good Post.
I wasn't counting sundays. So it's been 37 days if you want to count a week like that. So 37/7 is 5.28 weeks. Today being the 38th day so I rounded up to ~6 weeks.
IyaMan
Addicted to ArboristSite
I remember reading a similar situation from a year or so ago, so I searched for the thread and this was the reply given by the panther mill guy:
Everyone who has ordered from us has gotten thier mill, some have waited a long time but they have gotten what they ordered, we are busier than we have ever been and I communicated this to you, you ordered a large custom carriage which is finally being put together, some of this is my fault as I was trying to get this together before we moved into our bigger shop and it did not happen, you will get the mill that you ordered, I am sorry you are having to wait so long, but I am sure that anyone here who has waited for one of our larger carraiges will hopefully put your mind to ease. I would never defraud someone out of their money it would never be worth it to me. I believe your name is what you make of it, I don't want anyone to legitimately have any bad words to say about me or my company. Thanks
http://www.arboristsite.com/community/threads/panther-mill-ii.260468/page-3#post-5866066
Others on the thread commented about their experiences. May be worth checking it out before blowing a gasket.
kimosawboy
ArboristSite Operative
'If you haven't dealt with the company then you have no business posting a reply to my question.'
Until I see that you own this site, you can stick that up your A%$...
If you came out and said that you have tried contacting them rather than 'Did they take my $200...', perhaps you might have gotten a different response.
G Vavra
Until I see that you own this site, you can stick that up your A%$...
If you came out and said that you have tried contacting them rather than 'Did they take my $200...', perhaps you might have gotten a different response.
G Vavra
I'm kind of between you and G Vavra. You asked your question in a rather negative way. The Panther guys follow, or used to follow, this forum. Some of their answers have been curt and what I thought was rude for good customer service. But, on the other hand, they were responding to negative questions, mostly caused by their poor communications. To me, they always had an excuse for late delivery times, it was never their fault. But, their products always got there. I thought it would have been better for them to change their delivery schedule to match actual delivery times, and they wouldn't have this problem. You've been here for 2 years, you could have done the same search that lyaman did, then you would have known they tend to run behind schedule. It's the proverbial snow ball rolling down hill, poor customer service, concerned customer, no reply to email, angry customer, etc. etc.That's why I bought my mill from Baileys, Joe.
I definitely had/have a negative tone to my post
Because I'm agrivated that I ordered a mill 38 days ago and it hasn't even shipped yet. It says on their website that orders take 2-4 weeks, In little black print at the bottom of the page, then after you pay it gives you a big red notice saying the same thing. It would have been nice to see that notice before I ordered, they could have made it a little bit of a bigger thing on their site.
I searched arboristsite and didn't find that post (from 3 years ago, things COULD have changed by now, but apparently they haven't) I did find some positive threads on them and though I'd be in good hands. Also found some info on them on other forums. That seem like they were getting mills out in about a week and a half.
If somebody posts a thread about dealing with something I've never dealt with then I don't post in that thread. Pretty simple concept, I don't think I need to own the site to make that statement.
IyaMan
Addicted to ArboristSite
I never dealt with the company, but I only hoped my input might have provided some food for thought. Sorry if I overstepped the imposed bounds.
But I think many people here feel the same way when they post, in that they are just simply looking to lend a hand. I've learned many things both directly and indirectly this way. Yes, threads often go off topic, but to preemptively shun what might otherwise be a gesture of help is not necessarily the best way to receive insightful feedback.
(And look, as a result, now you're caught up with responding to posts unrelated to the topic that are only in regards to how you did not want to get any posts that are unrelated to the topic. A bit ironic, huh?)
Best of luck with your mill once it arrives.
BigOakAdot
ArboristSite newb
I had the same issues you're having with panther mill. I got some excuses as to why it was taking longer like another member mentioned earlier.
In their defense he was pretty good about communicating so I never got the impression my mill wasn't going to show up. I'm sure yours will come soon enough.
What size mill did you order? I got the 72" model and had issues with it sliding in the middle of the cut. I think it was a combination of the size of the mill and running an 880 that caused vibrations. Bottom line is I ended up getting bigger rails for my grandberg mill. Will only use the panther on the largest of logs at this point.
Andrew
In their defense he was pretty good about communicating so I never got the impression my mill wasn't going to show up. I'm sure yours will come soon enough.
What size mill did you order? I got the 72" model and had issues with it sliding in the middle of the cut. I think it was a combination of the size of the mill and running an 880 that caused vibrations. Bottom line is I ended up getting bigger rails for my grandberg mill. Will only use the panther on the largest of logs at this point.
Andrew
I got the 48" mill from them. I got the auto email right when I placed my order. 3 weeks later I emailed, for an update, was told 2-4 weeks from when you ordered. I emailed this morning to see what's going on. I own a small business and when I tell people 2-4 weeks I mean 2-4 weeks and if something changes along the way I notify the customer. I would expect most of my customer would be pretty pissed if I showed up to a job 6 weeks later with no attempt to contact them and tell them what's going on. I'm pretty sure I'd be out of business if I did stuff like that.
Will the 72" mill cut 6 foot diameter or ??Blamo
ArboristSite Lurker
Yeah...I placed an order for the Panther II 36" mill on June 8th and received the same "ships in 14 to 30 days" email. Figured I wouldn't bug them until July. I'm not really all that upset. I have some downed Black Cherry I am eager to get to but the Granburg Alaskan mill, that I originally ordered, would not even get into Forestry Suppliers for delivery until 7/23. Looks like there is short supply so I believe them when they say they are soooooooo busy! In short, I don't think they are scammers, just poor business people. In the end, I am not asking them to be Steve Jobs but to just give me a good product....eventually.
Blamo
ArboristSite Lurker
"I definitely had/have a negative tone to my post Because I'm agrivated that I ordered a mill 38 days ago and it hasn't even shipped yet. It says on their website that orders take 2-4 weeks, In little black print at the bottom of the page, then after you pay it gives you a big red notice saying the same thing. It would have been nice to see that notice before I ordered, they could have made it a little bit of a bigger thing on their site.
I searched arboristsite and didn't find that post (from 3 years ago, things COULD have changed by now, but apparently they haven't) I did find some positive threads on them and though I'd be in good hands. Also found some info on them on other forums. That seem like they were getting mills out in about a week and a half."
Yup...same with me except I didn't see anything about the 2 to 4 weeks until I got the email. It would be nice to see what they have available, if anything, in order to get something sooner. I'm really not married to the 36" and would gladly have settled on a different size if it meant sooner delivery.
Oh well, like I said, they are not great business people but they really don't have to be because there really aren't that many options out there. You can wait until they deliver you one or you can wait twice as long for a Granburg.
I searched arboristsite and didn't find that post (from 3 years ago, things COULD have changed by now, but apparently they haven't) I did find some positive threads on them and though I'd be in good hands. Also found some info on them on other forums. That seem like they were getting mills out in about a week and a half."
Yup...same with me except I didn't see anything about the 2 to 4 weeks until I got the email. It would be nice to see what they have available, if anything, in order to get something sooner. I'm really not married to the 36" and would gladly have settled on a different size if it meant sooner delivery.
Oh well, like I said, they are not great business people but they really don't have to be because there really aren't that many options out there. You can wait until they deliver you one or you can wait twice as long for a Granburg.
This is the form email that I was sent shortly after ordering mine on May 21st.
"HI thank you for your e-mail,� due to the volume of calls and e-mails please allow a few days for a response. Please note we are EXTREMELY busy at the moment. The panthermill 2's will most likely ship within 14-28 business days of your order, the panther pro mills, carriage only option should ship within 10-30 days, 30" or bigger panther pro mills( carriage style), or mills with track may take longer as well as custom orders. Please note you may not always get a auto conformation from us when we receive your order. We are working to rectify the problem, but please e-mail us if you need to. Also the size denoted by the mill in inches is the maximum size the mill will cut, i.e. 30" mill will cut up to a 30" diameter log. Typically you'll want your bar to be 4-6" longer than the mill size or your anticipated cut.
Also these lead times are estimated and are usually pretty accurate, but we do have the occasional rush which may delay shipping your items out. In Instances where additional shipping is needed it is for shipping only and does not include taxes or duties.
We appreciate your understanding at this time."
They were upfront about being slow to ship.
"HI thank you for your e-mail,� due to the volume of calls and e-mails please allow a few days for a response. Please note we are EXTREMELY busy at the moment. The panthermill 2's will most likely ship within 14-28 business days of your order, the panther pro mills, carriage only option should ship within 10-30 days, 30" or bigger panther pro mills( carriage style), or mills with track may take longer as well as custom orders. Please note you may not always get a auto conformation from us when we receive your order. We are working to rectify the problem, but please e-mail us if you need to. Also the size denoted by the mill in inches is the maximum size the mill will cut, i.e. 30" mill will cut up to a 30" diameter log. Typically you'll want your bar to be 4-6" longer than the mill size or your anticipated cut.
Also these lead times are estimated and are usually pretty accurate, but we do have the occasional rush which may delay shipping your items out. In Instances where additional shipping is needed it is for shipping only and does not include taxes or duties.
We appreciate your understanding at this time."
They were upfront about being slow to ship.
After the 8th week of waiting on a listed 4-6 week lead time, I cancelled my order. Owner said they were moving into a new shop and things were crazy... I think he should have taken that into account. I guess that was a year or two.
