I did a chat session with someone there today and asked about a carb i was shopping they had a "we got more coming soon" showing on the buy page. so I fire up chat to ask if they in fact had more coming. i provided clear product info including their item number and they sent me a link to the rebuild kit. i sent back thats not what i asked for and not another word. i just disconnected after waiting twiddling my thumbs about 8 minutes waiting on an answer. last week i asked about a cylinder kit they would not answer my questions. i was concerned about a couple lousy product reviews and i wanted info on specific concerns. last straw, i look up the air filter i am shopping and they clearly state the filter they show is a oem filter and you can tell the frame is modified of the new type and the manufacture had not produced one like that. i guess thats why they say the parts come from various sources so they can point to their supplies as supplying them with fake parts that they sell as originals and collect their premium. when you are in business selling fakes is your fault, you chose them. i bet this is wide spread they must do enough business to where they are just flippant about the whole customer service thing. we screw you so what. please dont write me and ask me to contact you, that will not happen i got better things to do that chase you. blows my mind how business today just dont care no matter what they say. my daddy would often say a mans actions speak louder than his words, sad. watch your money, they are.