A couple items didn't make it in the box this last order, I sent an email and Luke was on it in no time. I am continually impressed by TreeStuff's desire to make their customers feel like they matter, not to mention the unrivaled selection of products and competitive pricing. In a world where dealing with suppliers is usually a massive PITA, it is so refreshing to have a place like TreeStuff. Heck, we might even start buying our saws from them! Maybe a chipper! Who knows?!