I wrote Troy-bilt Customer service a few weeks ago, telling them that I was considering buying one of their splitters and wanted an update on the on-going problems of cylinders failing with explosive force. I know Avalancher has a very long thread on his difficulties dealing with MTD and others have chimed in with the same problem.
Here is my email to Troy-Bilt followed by their response:
I am strongly considering the purchase of a 27 ton log splitter. In my research I am finding hundreds of posts about MTD built log splitter cylinders blowing out. Of course, this potentially very serious and dangerous. I have always heard good things about your products. and was about ready to pull the trigger on this purchase. Now, I'm not so sure - not only about the apparent design flaw with the cylinder but more importantly because it appears that your company refuses to even recognize a problem. Of course, all I am hearing is coming from the side of the consumer who purchased your splitter and had it blow up in his face (and there are MANY). I have not seen any public comment from your company. The comments on several websites, as well as negative product reviews must certainly be putting a dent in your sales.
Can you assure me that corrective measures have been made to recently built splitters? I'm hoping that your prompt reply will convince that my purchase of a Troy-Bilt Splitter is the right thing to do.
Response (Andrew H.) 06/15/2011 02:37 PM
I looked for complaints about the cylinder and could find nothing specific on this. We did recently have a recall due to some issues with a control valve brand we were using that did not allow the splitter head to return properly but in my 11 years with the company there have not been any manufacturing issues with the cylinder.
That's it! No reassurances. No attempts at asking for my business. Not even a "Thank you for your interest and inquiry."
I can't seem to find the threads that address this. I'd like to send the links to the guy. Maybe they will get their heads out of the sand.
They said if they don't hear from me with 80 hours they will assume that the issue is resolved.