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Chainsaw
2.5 year old STIHL engine housing cracked - never dropped - STIHL not helping
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<blockquote data-quote="Karl Robbers" data-source="post: 4457128" data-attributes="member: 54528"><p>There is a middle ground. I don't know how the OP approached the issue with Stihl. I do however know that if I had a saw, low hours, with no sign of physical damage that had a cracked crankcase and the manufacturer displayed the attitude described, I too would not be a happy camper. A far smarter response would have been to listen to the OP and then examine the saw, (local dealer to examine), then decide on a course of action. If there was a manufacturing issue, offer a compromise - we pay parts, you pay labour or similar. If no manufacturing issue, then the manufacturer has a good reason to decline plus as a manufacturer, you want to know of all issues with your product and investigate them.</p><p>I n any case, I should imagine hat a fair degree of physical damage would be required to crack the engine case of one of these saws, suggesting further investigation required.</p></blockquote><p></p>
[QUOTE="Karl Robbers, post: 4457128, member: 54528"] There is a middle ground. I don't know how the OP approached the issue with Stihl. I do however know that if I had a saw, low hours, with no sign of physical damage that had a cracked crankcase and the manufacturer displayed the attitude described, I too would not be a happy camper. A far smarter response would have been to listen to the OP and then examine the saw, (local dealer to examine), then decide on a course of action. If there was a manufacturing issue, offer a compromise - we pay parts, you pay labour or similar. If no manufacturing issue, then the manufacturer has a good reason to decline plus as a manufacturer, you want to know of all issues with your product and investigate them. I n any case, I should imagine hat a fair degree of physical damage would be required to crack the engine case of one of these saws, suggesting further investigation required. [/QUOTE]
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