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Firewood, Heating and Wood Burning Equipment
am i in the wrong here?
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<blockquote data-quote="cantoo" data-source="post: 4154045" data-attributes="member: 1808"><p>I don't think the op is going to be out much money if he sells the roll and replaces it. Not worth the hassle in my mind to go after company other than making them know you are a little pissed after THEIR mistake. I would have assumed the rep would have been a little nicer but that's likely the response they are told to give on " wrong" orders, just make it difficult enough that the customer keeps the product but still stays a customer. </p><p> And if there was a lifetime warranty/ exchange on something that you bought that turned out years later to be something completely different than what you originally bought I have a wife that I would love to return to her Father. I'm sure there's a bunch of other guys on here that feel the same way.</p></blockquote><p></p>
[QUOTE="cantoo, post: 4154045, member: 1808"] I don't think the op is going to be out much money if he sells the roll and replaces it. Not worth the hassle in my mind to go after company other than making them know you are a little pissed after THEIR mistake. I would have assumed the rep would have been a little nicer but that's likely the response they are told to give on " wrong" orders, just make it difficult enough that the customer keeps the product but still stays a customer. And if there was a lifetime warranty/ exchange on something that you bought that turned out years later to be something completely different than what you originally bought I have a wife that I would love to return to her Father. I'm sure there's a bunch of other guys on here that feel the same way. [/QUOTE]
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