LOL, no fear Brother Belgian. When they e-mail me I always reply and try my best to answer all their questions. I sold a saw last week to a guy that had sent several e-mails from the website. When he came in I didn't know who he is and he didn't know I was the guy answering his e-mails. I sold him what he wanted and he goes btw, I'm Bob, the guy that was e-mailing this place. I go I'm Tom, the guy that was answering your e-mails. He goes so you do it all huh, I grinned and said ya dayummmmmmmmm right, he laffed and had a good time getting his saw.
That website thing works great I tell ya. True they still have to come get what they want in person but, they are getting swooned in the e-mails by yours truely. Almost as good as the backroom selling but without the ball bat and head locks and wrestling matches,LOLOLOL