I have a Crapman saw, spent more for gas taking it in for warranty carb work than I paid for the saw.The small engine tech in the Minocqua,Wi store is an idiot, the store manager is a retard. I will never purchase any of their chinese junk , which they are dumping here in the states. The Craftsman name is now an instant turnoff to me. I spent hours on the phone to the 800 number for customer service for warranty repair...F#&K sears...
I feel the same way about a sliding miter box chop saw I got 2 years ago. Every time I use it something else falls off, finally the trigger and handle to raise / lower the saw fell apart. Took it back and to see if they would pro-rate it for another saw...nothing would not even listen. I am done with Sears, they are living off a reputation that no longer exists. Today's stuff is rebadged Chinese garbage. Hope my new Dewalt treats me better.