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Does the factory test-start all saws before shipping out?

Blue42

Blue42

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I bought a new 395xp that arrived today. The box was beat up like it had been around the world a few times, a foot holding a rubber damper was broken off, and I can't get the chain brake to click forward. It hasn't ever had chain oil in it, but it has had gas in the tank. I can smell it. I'm wondering if the factory starts all their saws as a test before shipping them out, or if somebody bought this, started it up and found the chain brake and/or something else broken, and returned it, and now this seller has a source of returned/refurbished/half-way broken chainsaws and is selling them as "new."
 
buttercup

buttercup

Gone fishing
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If not the factory does it, the store is obligated to do it - at least with Huskvarna. My guess is it's damaged at it's way to you.
When I bought my 445 they didn't want to give it to me before one of the store employees had started it up in their garage/workshop and throttled it some.
He came back in to the store and said: "its OK".
 
DND 9000

DND 9000

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Every saw or other power tool has to complete a test run after the assembly process in the test box. The test run is driven by a computer (robot) and takes around 5 minutes. At least this is how Stihl does it. Everything is checked and tuned during the test run (different speed ranges, load, power output (dyno test), exhaust gas etc.)
 
Blue42

Blue42

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The seller was apologetic and sent a return label. I'm exchanging it for the same one. I'm waiting for the conclusion of the transaction before writing any review or saying who the shop is. It's not fair to contribute to giving anyone a bad name prematurely. The saw was obviously new. I called and he said it was the last one they had. So it had probably been getting kicked around the shop for a long time and sitting at the bottom of the pile. We'll see how the next one arrives.

I pushed on the chain brake as hard as I could without fear of breaking something. But if that's normal for the 395's Andre, I guess I'll push harder on the next one. I just really have to wonder, isn't that thing supposed to protect you if the saw tries to kick up? That freaking thing wouldn't be engaging for anything less than a 100% effort kick right on it. The saw would cut your arm off before that brake engaged incidentally.
 
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