So today I met someone that once worked on Echo Chainsaws. They were in a class (vo-tec I think) and we're repairing returned saws for big box stores. They complained that Echo saws came in with broken starter ropes and starter assemblies. Not to mention other abuses. My guess is the Echos may have been Home Depot returns. A long time ago I learned to PULL the starter rope out about a foot and hold it out when pushing a kill switch on 2 cycle engines. I NEVER lock the chain brake when killing a motor and hold the pull rope. Once in a while some 2 cycle engines will suck back and put pressure on starter ropes and assemblies. This was taught to me by a good mechanic many years ago and it's a habit. Yet, it's something many people may not be aware of. Then of course there were the horror stories of bad gas, improper mixes, even motor oil instead of two cycle oil but the BEST one HAS TO BE the guy who thought the H and L carb screws were for High Altitude and Low altitude. It took some convincing to persuad him to not readjust his carb for elevation. Now this was told to me FOR the truth. Frankly I'm not surprised. Good saws often get a bad reputation by people that don't have a clue. Sometimes I think there should be free lessons available for first time chainsaw buyers. I've bought 4 Echo saws since 2015. Sold one of them to a friend. Still have three and love them. My only complaint is the Choke levers are cheezy. With gloves on they can be to small to hold or pull. But once the saw had been started, well they aren't needed anyway.