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Echo warranty stinks

Discussion in 'Arborist 101' started by Wow, Feb 7, 2019.

  1. Wow

    Wow ArboristSite Operative

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    Ok so I didn't believe the stuff I'd heard about Echo warranty not being worth a crap.
    Today I took a cs352 to my dealer. It is less than a year old. I was told it's a cheap saw not meant to be used professionally. I didn't use it professionally. I'm clearing my own land.
    He said all professional saws have metal clutch covers and plastic covers are not warrantied. That's pure BS my ms026 has a plastic clutch cover. Now that I realize the warranty is BS I may go ahead and do the mm.
     
  2. sundance

    sundance ArboristSite Operative

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    So what exactly was your issue/warranty claim?
     
  3. oldfortyfive

    oldfortyfive ArboristSite Member

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    From ECHO's website:

    HOMEOWNER APPLICATION • 5 YEAR WARRANTY - All units for homeowner, or non-income producing use will be covered by this limited warranty for five (5) years from date of purchase.
    EXCEPTIONS: • For two-stroke engine powered products, the electronic ignition module, flexible drive cables, trimmer solid drive shafts, and TC tines are warranted for the life* of the product on parts only. • Cutting attachments such as, but not limited to, bars, chains, sprockets, blades, tines, belts, PowerBroomtm and nylon trimmer heads for homeowner or non-income producing use will be covered for failures due to defects in material or workmanship for a period of 60 days from original product purchase date. Any misuse from contact with concrete, rocks, or other structures is not covered by this warranty. • Rapid Loader String Head carries a lifetime warranty on the line locking system, parts only; no labor. Refer to your operator’s manual for string head installation and maintenance instructions. • All SB-Series, Multipurpose Tool attachments, and PRO ATTACHMENT SERIES Split Shaft attachments carry the same warranty duration as the units they are designed to fit.

    COMMERCIAL APPLICATION • 1 YEAR WARRANTY - All Chain Saws and Cut-Off Saws for commercial, institutional, agricultural, industrial, or income producing use will be covered by this limited warranty for one (1) year from the date of purchase. • 2 YEAR WARRANTY - All other units for commercial, institutional, agricultural, industrial, or income producing use will be covered by this limited warranty for two (2) years from the date of purchase.
    EXCEPTIONS: • For two-stroke engine powered products, the electronic ignition module, flexible drive cables, trimmer solid drive shafts and TC tines, are warranted for the life* of the product on parts only. • Cutting attachments such as, but not limited to, bars, chains, sprockets, blades, tines, belts, PowerBroomtm and nylon trimmer heads for commercial, institutional, agricultural, industrial, rental, or income producing will be covered for failures due to defects in material or workmanship for a period of 30 days from original product purchase date. Any misuse from contact with concrete, rocks, or other structures is not covered by this warranty. • Rapid Loader String Head carries a lifetime warranty on the line locking system, parts only; no labor. Refer to your operator’s manual for string head installation and maintenance instructions. • All SB-Series, Multipurpose Tool attachments, and PRO ATTACHMENT SERIES Split Shaft attachments carry the same warranty duration as the units they are designed to fit.
     
  4. Wow

    Wow ArboristSite Operative

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    I've had the Saw LESS than a year. I use it on my farm. It's very low hours. Bar has very little wear. The chain jumped. It was tensioned properly, oiling properly and a tiny branch caught and flipped the chain off. First time iveI lost a chain on the saw. Then (I am not home so can't send photos at the moment but will if needed) I saw a piece of orange plastic laying on the ground. When I started to put the chain on I realized that plastic was a part of the clutch cover. It is a plastic chain catch. Snapped right off. Took it back to the dealer. They said, not covered by Warranty. Couldn't order the plastic only. Said it comes with tensioner as an assembly. And I would have to PAY for it. They didn't mention price but hinted I'd probably just want to use the saw as is without a chain catch. If Echo knowingly builds a break away chain catcher and won't replace it that's poor business. Thanks for asking.
     
  5. oldfortyfive

    oldfortyfive ArboristSite Member

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    Time to find a new dealer.
     
  6. swaney

    swaney ArboristSite Lurker

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    It's all about $$, just another sales gimmick.
     
  7. Wow

    Wow ArboristSite Operative

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    Saturday I phoned the Owner, Mr .Tubbs. When I go back to Bossier City Louisiana he said bring the Saw and He will see what he can do. Frankly, I blame Echo. Where it broke the plastic is very thin. Not much thicker than a plastic spoon. It's a factory defect. IMOP.
     
  8. midwestguy1

    midwestguy1 ArboristSite Lurker

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    Talk about horriable warranty experience. Ball power in parkville MO do everything possible to avoid warranty work possible. Scum bags.


    Sent from my iPad using Tapatalk
     
  9. chipper1

    chipper1 Living Life to the Full

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    Since it's used on a farm, it falls under the 1 year warranty(ag use) which you said you are under.
    If the dealer doesn't take care of it I'd contact echo, key words in the discussion I would use are the is a safety issue. Things seem to move along a lot quicker when it's safety that's talked about over a defective product.
    It's in the dealers best interest to eat the cost of the part(if echo won't cover it, they will though) although that's not what many do.
    I like the plastic cover statement, many of the newest pro saws on the market have plastic covers lol.
    I went into a local dealer(husky and stihl) who is phasing out husky, the sales guy told me all huskys are made in china, I said really and grabbed one and showed him, I didn't even get a stihl homeowner saw down to let him know where those were made. About a month ago I was in a husky full service shop(mowers and all) that has been around a long time and knows their product well. I snagged up a couple used saws they were selling, the one had a bad av mount noticed it as soon as I picked it up, he was shocked lol. Then we were talking saws and he said all husky pro saws are made in Sweden, I said well the 395 isn't, he did everything but called me a heretic and said I have a new one right here, opened the box and about had a heart attack when he read Brazil on the tag :laugh:.
    Most hand on dealers know a little about a lot, their sales guys know a little about something, I expect this going in and it helps me keep calm, notice I said it helps me lol.
    Hope the owner takes good care of you.
     
  10. Ted Jenkins

    Ted Jenkins Firewood by TJ

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    I have never had a pro saw or home owner that at times that the chain would not derail. The problem is I was improperly operating the saw. Any time the OP allows the chain to derail it is the OP fault. The saw that you are referring to is a cheap saw as compared to many AS member here use. If I am a dealer and you come to me I immediately realize you made an error. Not a big deal buy new parts or buy a new saw. In the last 50 years every time that I tried to ask for a warranty replacement item I wasted my time. If it takes two hours of time to go to the dealer to request some warranty help it is a waste. I bought a brand new car about six years ago and the air bag indicator came on in the dash. After taking the car to the dealer they said make an appointment and wait. After two trips to the dealer and waiting I just ordered my own diagnostic tool changed the air bag in one day. Got it done for less than $800 and now I know it will cause no problems. Why are you worried about the dealer replacing your parts is your time and effort worth nothing? Thanks
     
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  11. grizz55chev

    grizz55chev Tree Freak

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    Sometimes it’s the principle, and you end up chasing yer tail. The best answer is spend as little time as you can to get your saw back into service, in the op’s situation, that means buying a $20 clutch cover and get back to work, then don’t ever buy an echo saw new again. It’s obvious from all the posts that they have no intention of ever honoring their “warranties “.
     
  12. Wow

    Wow ArboristSite Operative

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    Amazon wants 38 dollars for the clutch cover assembly. Dealer sells it as an assembly too. Saw cost just over 200 bucks. Now we are talking nearly 40 bucks just to fix a defective saw that SHOULD NOT have broken in the first place. Go look at the old green 2150 Poulan. It cost around 150 dollars (at the time came in a hard plastic case) and still runs good. It has a Meta chain catcher attached to the saw main body NOT a plastic spoon moulded to a plastic chain cover. Over 30 years running saws and I've NEVER broke a clutch cover OR a chain catcher until now. What does that say. We need to take a hard look at the design. I've seen only one clutch cover on an old Poulan broke. It broke by a drunk neglent man. It was on a Poulan 2000 and many years ago. He brought it to my shop. He had not lined the chain tensioner pin up and tighten the bar nuts. He admitted he had been drunk. He was so upset he gave me the saw. I still have it as a parts saw. People bash Poulan but if a cheap saw can be built with a decent chain catcher SO CAN Echo.
     
  13. sundance

    sundance ArboristSite Operative

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    https://www.ereplacementparts.com/e...MIwsi34aq54AIVxoizCh2nPgdTEAAYASAAEgIgXPD_BwE
    The weather here sucks so I haven't been out to look at my 352. Is the catcher integral to the clutch cover? No way to repair what you've got?

    If its part of the cover, ereplacement parts sells that for a bit more than $10. Others might be cheaper, I had no reason to keep looking.
     
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  14. Wow

    Wow ArboristSite Operative

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    Where are you buying that part for 10 bucks. I want one. Amazon charges 38 dollars. I've not found cheap ones and YES you buy the ENTIRE clutch cover. It's all together.
     
  15. sundance

    sundance ArboristSite Operative

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    ereplacementparts.com is one source.
     
  16. grizz55chev

    grizz55chev Tree Freak

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    Actually 11.07 + shipping, so probably well under $20 shipped.
     
  17. Wow

    Wow ArboristSite Operative

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    I went to that site. 43.53 dollars for the clutch cover with chain catcher. Like 50+ buck for the starter assembly inluding the plastic housing. Yep, these ARE throw away saws. You could spend double the price of a new saw buying these OVER PRICED plastic parts.
     
  18. sundance

    sundance ArboristSite Operative

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    That's complete with tensioner and all. You said you just need the cover (item 23). $11.07
     
  19. Wow

    Wow ArboristSite Operative

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  20. Wow

    Wow ArboristSite Operative

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    Here is another place to buy the Echo C's 310/352 clutch cover. Sold only as a complete unit. Expensive to me. Be nice to buy only the plastic part. See below:

    https://www.partswarehouse.com/Echo-CS-310-S-N-C23926001001-C23926999999-Chainsaw-s/325043.htm
     

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