Redneck Ont
ArboristSite Operative
Well fella's Im a little P.O'd We bought our Heatmor 400DCSS last January, I have been nothing more than pleased with the performance of the stove it has been top notch, however there has been some cosmetic issues that I have just noticed, It appears that the entire sub structure of the stove is starting to rust! We have not owned this stove a year! WTF??? So I had the dealer come out to refill the stove ( I moved it) and mentioned it to them, they told me to call the distributor for the area " Green Valley Heating" I spoke to Charlie and he told me that "that series of stove has had that problem and Heatmor has changed the design, and started powder coating parts" I told Charlie that thats great that Heatmor has figured out that there was a problem and has chosen to fix the problem, however what are they going to do about my BRAND NEW stove?!!?!?!?! He told me " well thats just how they are" I told him that there needs to be something done about it he told me "have the installers call me" I said no problem and waited for the fellas to show up, once they did I told them that they need to call Charlie to get this straightened out. So they call and then ask me what I want, I said" I want my BRAND NEW stove to look like a BRAND NEW stove, I want the prep issues that came from the factory fixed and not just a Tremclad touch up" Bottom line is they did a poor job at the factory and used substandard paint and poor prep work the result is a RUSTY STOVE that is a year old! So after a few phone calls back and forth Heatmor offered me a WHOOPING $150 if I want to fix it myself! Hahaha They must think my time is only worth .50 an hour if that. The stove needs to be COMPLETELY dissembled, sub structure sandblasted, properly primed, then painted. What do they think Im going to do? A half azzed paint joblike they did? I dont think so! We paid almost $17,000 total including installation! Like I mentioned to the gentlemen that I spoke to "Keith" (VP of Heatmor?) If he bought a brand new truck (Almost the same price) and the paint started falling off 7months down the road how would he feel? What I was left with was a "I'll look into it... And Ill call you back A.S.A.P" Well Ive yet to hear from ANYONE, my stove is still rusting and I have no answers, I really hope that a company like Heatmor is going to be more willing to stand behind there product than others like "Hawkins" ect. Sorry fellas I had to vent a little and Im looking for other opinions to see if Im out of line for being upset that my BRAND NEW stove is rusting and Im being ignored?!?!?! Im going to copy and paste this thread into an email and include a link to this thread and send it to the president of Heatmor "Gerry Reed" and see if this might get his attention.
Ill Post pictures tommorow of the stove and its problems.
Ill Post pictures tommorow of the stove and its problems.
