I am putting this in 101 forum because it is more for the beginning tree companies. If it needs moved to the business section, please move it. It's been awhile since I've seen a post about Home Advisor, but I'm sure one will come around again soon. RUN, DON"T WALK, AWAY FROM HOME ADVISOR I was hopelessly optimistic that they would be of service to me, and for a while they might have been. In the last year I have paid more for the service and leads than what I have made off of them. In all fairness, I kept the leads shut off for most of the year because I was too busy to deal with more. As soon as I turn them back on I get bombarded with a bunch of crap leads for no work. In the beginning they were really good at refunding the money from crap leads, but now they don't want to do that anymore. For instance, I got a lead on Friday. EMERGENCY, TREE IS ABOUT TO FALL ON MY HOUSE. I called within minutes of getting the lead and left a message. I went to the address, no one answered and I saw no tree in peril. Tried calling multiple times to no avail. Now Home Advisor doesn't want to refund on the lead. 3 of the last 4 leads I have received will not respond to text messages, phone calls, or emails. Home Advisor requires that you call them multiple times in order to be considered for a refund. Their requirements are starting to border on harassment. I've called leads and had them tell me straight up that I'm not going to get the job, but they want an estimate so that they know how much to pay their nephew to do the job. More than once! I've had competitors call us out to give a bid just to compare pricing. Home Advisor sells itself as promoting only "qualified leads" who are "ready to have service performed". Not even close. I had a customer tell me that $600 was too expensive to remove a 60' Walnut tree hanging over her house (I did not quote her that, she knew how much her neighbor paid and told me that I'd have to be lower than that). Another gentleman counter offered a $200 for a $1000 estimate to drop 4 trees close to his house. These are "quality leads"? This is only my experience, but I have heard many similar nightmare stories. I hear that it is worse in densely populated areas where they will contact a bunch of companies with the same leads. 8 or 9 companies all show up and compete for the same job, with Home Advisor cleaning up on lead fees.