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Ive tried to buy a saw from you for the last 2 days

Discussion in 'Bailey's' started by flatbroke, Nov 27, 2018.

  1. flatbroke

    flatbroke ArboristSite Operative

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    I called yesterday numerous times, guess it must have been busy. left 2 voicemails, one mid day and one late afternoon. Nobody called. I called at 4 50 and the message says closed.

    I called this morning at 0555 pacific time and left another message, name number and saw I wanted. No call. called back this morning around 1130 talked with a salesperson who said they had 80 messages and couldn't get to them all. got the saw ordered and he said the Cyber deal was good but he needed a supervisor to help him and wouild call back cause they were on lunch. its been 3 hours. I called back after 2 hours and left Guy a message. No call. what does it take. the 576 I got this year from you was a hassle too. you guys sent the wrong saw the first time but did make it right pretty easily
     
    pbtree, Husky Man and farmer steve like this.
  2. flatbroke

    flatbroke ArboristSite Operative

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    Well, the salesperson called and the order placed.
     
  3. cuznguido

    cuznguido ArboristSite Operative

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    It sounds like somebody is losing a lot of business. If one potential customer is having issues, it stands to reason others are. I have always said I will beg a little, and I will pay a little, but will not do both.
     
    Elaine Landscapes likes this.
  4. Bailey's Inc.

    Bailey's Inc. Professional outdoor work gear & equipment

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    I apologize for the delay Flatbroke, we have recently switched to a new website and internal software packages. We had to shut down orders for a couple of days to work out all of the bugs that come with a new system. This left us with a lot of catching up to do. Glad the sales agent was able to sort you out in the end.
     
  5. Husky Man

    Husky Man Addicted to ArboristSite

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    Just MY Thoughts, but WOW, REALLY BAD Timing, unless the old system HAD to be replaced ASAP.

    Might not be THE Strongest selling items at Christmas Time, but, I have to imagine that sales are UP now compared to the second week of January, which is just around the corner, in My Opinion someone Brain Farted Big Time.


    Doug :cheers:
     

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