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Low compression on my new Stihl MS362

Discussion in 'Chainsaw' started by James Sawyer, Mar 21, 2019.

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  1. TheStihlSlinger

    TheStihlSlinger ArboristSite Lurker

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    Yes to the sugar maple in my avatar. They get big around here.
    Not sure on the plug size. I’ll check in a couple hours when I get home.
     
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  2. lone wolf

    lone wolf MS 200T King

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    If the small plug you need an adapter hose or different tester.
     
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  3. TheStihlSlinger

    TheStihlSlinger ArboristSite Lurker

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    Mine is the small plug.
    NGK CMR6H
     
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  4. lone wolf

    lone wolf MS 200T King

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    Do you have a gauge to fit that?
     
  5. TheStihlSlinger

    TheStihlSlinger ArboristSite Lurker

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    No I don’t have the right gauge.
    The compression is high enough to suspend the weight of the saw full of fuel and oil with a 25” bar and chain off the pull cord. I realize that isn’t very accurate but I would think it has to be at least 150 or more to resist that much gravity
     
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  6. lone wolf

    lone wolf MS 200T King

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    I bet is is way up.
     
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  7. shadco

    shadco ArboristSite Operative

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    Well there is that.

    I would also be asking to chat with someone from Corp.

    .
     
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  8. lone wolf

    lone wolf MS 200T King

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    I will go get he phone number!
     
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  9. lone wolf

    lone wolf MS 200T King

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    Contact STIHL

    STIHL Customer Service is open Monday – Friday 8 am until 8 pm Eastern time. Your email will be handled as quickly as possible within those hours.

    Phone Number: 1-800-467-8445
     
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  10. James Sawyer

    James Sawyer ArboristSite Operative

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    I'm pretty upset with this saw situation. So here's the deal, I'm over the 7 days so there is nothing the dealer I purchase the saw from can do. They told me my saw is fine, they ran it... all Stihl saws are like my saw period! All of Stihl NEW saws are 110psi on compression. They do not want to sell me another saw nor do they want my saw as a trade-in. Best they can do is call Stihl and forward my complaint and give them my information. They said my chain is aggressive, I said it's a 15" fir log and a 60cc saw it shouldn't be stopping in a cut, even with 20" bar and fresh never ran chain they ground. I asked why did they sell me a 25" bar with a FC chain if this saw won't run it...Nope...my saw is fine, they'll call Stihl...nothing they can do! I'm not a person that get upset easy...I was pretty hoping mad when I left. They acted like I'm don't know what I'm talking about or I have unreal expectation about this saw. They weren't mean about it... just plain blunt on the fact they aren't going to do anything but forward my information to Stihl and that I can deal with Stihl. It's dangerous as fall saw ...nope they think its just fine that it and I left. They would not admit the saw was stopping on them too.

    So, I had about 25 mile on the drive home to cool off and I went into the 2nd shop and talk to the guy that worked on my saw. I asked him I just want out of this saw, he ran it and knows the saw...I don't want to deal with it anymore, what can he do as a trade-in on 462. He said the owner was out but he'd talk to him in the morning and see what they could do. I hope...I'm just out of this mess...so disappointed in this MS362. I felt a lot better after I left the 2nd shop. I not want 462 but I think that the best I can do on this situation...its a lot more saw then I need. He did say he's ran the new 462 and it runs hot won't slow down or stop in the cut. So if they will trade, I'll have them put my bar on it, pay what I have too... take the cut on this now used saw. I'll have the saw shop cut with the saw before I leave. Then I'm going to cut with it when I get home and hopeful I'm out of this MS362 ...guess I'm going see how much it going hurt to get out of this saw tomorrow. Hopeful I can get close to $600 out of the power head, I paid $839.95 for it with the bar and chain. But I think I'll be lucky to get that much, they would have to sell it as a used saw. I'm not sure how much time is on the hour meter now, but its less than 90 mins that for sure.

    I guess Stihl will eventually call me at some point. I sure have some questions for them. I was just put to much faith in the Stihl product never dreamed this would be anything like this. Lesson learn if you buy a Stihl saw, make sure you run it right away, take it back in less than 7 days....the earlier the better. Don't let the shop tell you to take it home and run it some more. Don't put any add-on other than what on the receipt. Make sure they test the saw and fuel it full before you leave, I wouldn't put a drop of fuel it if you think there's a problem...take it back.
     
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  11. lone wolf

    lone wolf MS 200T King

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    I wish you would pull the muffler!!!!!!!!! Maybe it can be fixed cheaply! They are going to screw you good on trade!!!!!! Send me the damn thing and I will look at it and fix it free labor plus parts and shipping. Stop dealing with them car salesman!
     
  12. NCPT

    NCPT Love my saws

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    Looks like hes gonna spend the extra anyways. I was just offering another option lol.
     
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  13. SEAM

    SEAM Addicted to ArboristSite

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    Why not address Stihl directly if the retailer is stalling? You may have to show some evidence, so shoot a video of the saw not performing as it should.
    The first step for me would be an email with a link to this thread...

    PS: The problem is not "the" MS362 but "your" MS362. Have it replaced!
     
  14. Derrick Sawyer

    Derrick Sawyer ArboristSite Operative

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    Since there has been a lot of discussion on compression, what is the proper adapter for these smaller spark plugs? I need one that has the schrader at the end of what screws into the spark plug hole. The one i have is an "empty adaptor" into the spark plug hole and then the schrader is on the hose that screws into that, so it won't read accurate due to the added air volume inside the adapter, which is also shorter than the spark plug so is already adding some volume to the combustion chamber.
     
  15. Ryan_289

    Ryan_289 ArboristSite Member

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    I work at a John Deere dealership but we do not carry Stihl. That being said, I have almost 20 years experience working at dealerships. IMO, the best thing you can do is go above the dealership and contact Stihl directly. I have seen multiple situations where warranty is not helping us as a dealer and when the customer called Deere direct, things got done. I have seen corporate warranty get worse and worse over the years, especially as the warranty periods get longer. They will find any way to deny claims to the dealer. Not saying Stihl is this way since I dont have experience with this particular company but I do have experience with multiple other brands of equipment.

    Sent from my SAMSUNG-SM-G891A using Tapatalk
     
  16. lone wolf

    lone wolf MS 200T King

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    I use a snap on gauge with the ten mil adapter hose! And you have to make sure the proper Scraeder valve is in that! I bought it new and had to change it! But now it works great.
     
  17. farmer steve

    farmer steve outstanding in my field, 5150

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  18. drf255

    drf255 BAD CAD

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    I don’t get this entire thing.

    You did bring it back within 7 days. You were told it was “fine”. AFAIC, you are within the period and you were convinced not to return it.

    I’m fairly certain that Stihl wouldn’t want this terrible publicity on there heads. I hope you did call them, an email with this link would be even better.

    I haven’t gone back, but I recall you saying it wasn’t any better than your 034. Looks like it beat your 034 through that 16” log though. Also, I see you’re out west, but why would your dealer install a 25” bar on a 58cc saw? That’s 70-80cc territory out here.

    Too bad you’re across the country. Shipping to me would be north of $100 round trip.
     
  19. lone wolf

    lone wolf MS 200T King

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    If he did bring it back with in 7 days I suppose they are going to say he didn't ask for the satisfaction guarantee and to be rid of it! But great point to make to Stihl USA.
     
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  20. PGK1

    PGK1 ArboristSite Lurker

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    Hopefully the second dealer you took your saw to will to a trade up for you, I picked up a 462 a few weeks ago. First new saw I had purchased in 25 years LOL I still have my old PM605 that runs like a top, the first thing I noticed when using the 462 is the way the new saws must be ported compared to the old ones. My old PM605 is a low end to mid range grunt saw this 462 like to be revved, mid range and high revs it absolutely rips. I haven't put enoughs hours on it yet to break in but so far I'm a happy camper. Let us know what they end up doing for you.

    Pete
     
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