Hi there! I hope you’re doing well today!
J
Agent said
How may I be of assistance?
Customer said
I have an issue with an order that was canceled by Walmart a few minutes ago
Customer said
I find it subpar that if Walmart made a mistake that they do not honor the product and the price listed online
J
Agent said
I’m definitely concerned that your order got cancelled as well. Nothing to worry, since you got me on chat, I’ll do my best to work this out for you today. May I ask for your order number, please?
Customer said
6291880-xxxxxx
J
Agent said
Thank you very much!
J
Agent said
For security purposes, can you please provide your full billing address?
Customer said
Gave them me address
J
Agent said
Thank you and don’t worry, I’m here to assist you and provide the best possible outcome to your concern.
J
Agent said
Upon checking your order, it appears that the item is from one of our third-party marketplace sellers. Not to worry as they are our responsibility and so are you.
J
Agent said
Since they are one of our partner sellers, I will go on ahead and contact them for you regarding your orders that have been cancelled.
Customer said
Thank you. Will we get a response quickly?
J
Agent said
I’ve successfully forwarded your concern directly to HLSupply, LLC. Please expect a response from them through email or phone within 24 hours.
Customer said
I had paid the extra shipping to get it here by Friday.
J
Agent said
I certainly understand and I sincerely apologize. Not to worry because the marketplace seller will answer all of your concerns for you.
Customer said
Yes I understand you made the contact. However earlier in the conversation you stated that they are your responsibility. It sounds like you are passing the buck.
J
Agent said
That is true however, the item came from them and they have cancelled the order on their end. I sincerely apologize as I cannot answer your inquiries as of the moment since the marketplace seller is responsible for the order.
J
Agent said
Not to worry because we will help you in regards to this but first, they should answer any of the inquiries.
J
Agent said
If you do not receive a response after 24 hours, please contact us back so that we may deal with this immediately.
Customer said
So what you said before was not accurate. You are now saying it isn’t your responsibility.
Customer said
What will Walmart go to make this right?
J
Agent said
As of the moment, the marketplace seller will be the one to make any decisions first since the item is from them.
J
Agent said
Once they have made any decisions, then we will make the appropriate arrangements on our end.
J
Agent said
Once they have made any decisions, then we will make the appropriate arrangements on our end.
Customer said
Ok I will wait for a response. Please expect me to contact you back when I get a response.
J
Agent said
That would be best.
J
Agent said
Is there anything else I can assist you with today?
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