I worked at the Lebanon branch for a little while myself. It's been a long time but I believe the one guys was Norm Brenner ( I think ) and the managers name was Lou.Ya i worked at bartlett before it was even bartlett i worked for jim then he was bought out by bartlett along with urban tree care and I'm not sure where rich came from but he was also a salesperson their when i worked their. The office is in imperial now when i worked their it was in crafton close to shemmins nursery.
ya thier main business is pruning and thats 90% of what i did for them for years and I've just never heard or seen anyone do anything like this nor would it be acceptable. i did a lot of mount lebanon oaks i think people would get killed if you did something like that to one of their trees.