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Selling to the public - do you sign anything?

Duce

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The only warranty you can give on husqvarnas is: "I guarentee you are going to have problems with this saw"
We do not even repair Stihl's (and they need it), not worth fixing, cost of parts is insane, no dealer support and they look like junk after a couple weeks of use! :buttkick::cheers::popcorn2: Local Husqvarna dealer gives 30day warranty, unless straight gassed or crushed, on used saws.
 
toymaker

toymaker

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Welcome to sales...customer is always "right" - even when its clear they were not.

You did the right thibg from a business perspective. I am not 100% the transaction was a complete fraud from the start...after all what would buyer have done if you said no to a refund? Posted a complaint (how does this get him his money back), sued (clear without warranty any used sale is as/is-where is in eyes of a court). But clearly the buyer was an idiot.

He walked away likely because he didnt have a pressing need, saw an excuse and ran with it. Took advantage of good will. It happens in every business.

Bottom line, if he ever comes back - you know what to say...sorry, just sold it. Let him pull this crap somewhere else. Seriously - if he didnt think you had something to lose - you think he pulls this? Most of these morons know a small business is more likely to bend over backwards for them...and run with it. Fool me once shame on you..
 
lone wolf

lone wolf

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So I put a Husqvarna 359 I rebuilt in Nextdoor for sale. A guy came by to look at it and bought the saw. He said he had an oak tree that went down on his property he wanted to cut up. When he bought it I kind of had a pinch inside because he didn't seem like he knew the first thing about what he was doing with a chainsaw. That was about three weeks ago.

Last week he called me to say the saw wouldn't run and he wanted his money back. I asked him if he wanted me to fix the saw and he said he wanted a refund and that he was going to buy a new one. I've never had one come back and I felt bad that he had a problem so of course I told him I would do that.

He came by today and I took the saw in my hands. I pulled the choke and had a pop, closed the choke and the engine fired. It ran really rich for a while and cleaned up. It had smooth transition from idle to high and idled well. He said he couldn't believe it, he couldn't get it to start for anything. Whatever. I know what happened - he finished the tree work and wanted his money back. He purposely flooded the saw before he came not expecting it to start so easily. He told me it sat since Thursday. No way when it ran that rich at first. It was flooded before he came by.

I asked him if he finished the job and didn't want the saw so he brought it back to get his money and he assured me that wasn't the case. I told him against my better judgement I would take the saw back. I still don't believe him. I've flipped saws for many years and never had one come back. I started that saw in three pulls without putting a tool to it to do much as adjust the carburetor. I told him I would take him at his word but the evidence said otherwise. My reputation means more than anything and I don't want him bad mouthing me.

Do you guys have a buyer sign an agreement when you sell a saw? I wish I had in this case. If you do any paperwork can you post an example? This situation really sucked.
I first would have ripped it down and inspected, pressure tested,checked compression ,piston, etc, and everything on the saw to determine any problems with it. Maybe he was not experienced with saws or lying then based on my findings acted accordingly. Or if anything wrong fixed it or refund.
 
Dennis Gauge

Dennis Gauge

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Nothing written will hold up in a court of law so if you ask me you're better off not having anything at all.

I sell on ebay all the time because they offer protection. When something is advertised as is there, it WILL hold up in a court of law.
 

svk

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Nothing written will hold up in a court of law so if you ask me you're better off not having anything at all.

I sell on ebay all the time because they offer protection. When something is advertised as is there, it WILL hold up in a court of law.
eBay usually sides with the buyer regardless. Be careful
 
computeruser

computeruser

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When I sell locally, I sell as-is/where-is. I don't do phone, email only, and meet at a place separate from my home unless the item is too large to transport. I describe things accurately, faults and all, and price my stuff accordingly. I've had post-sale emails from people crabbing about this or that a couple times over the years, generally about stuff they could have/should have inspected before they purchased. I don't bother to reply because it isn't going to get them the relief they want.

The only time I ever bent from that rule was when a lady bought an old washing machine from me, brought people to haul it out, and then when she got it home claimed it wouldn't work. I had sold it to her for $35 or so; it had worked fine until the day I hooked up my new one, it was just old. At the point she complained I surely didn't want it back, so I gave her her $35 back and that was the end of it. I considered the $35 a disposal fee.

If you want a warranty, buy new.
 
Bedford

Bedford

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If I sell something secondhand I write a receipt stating,

Received from xxxxxx the sum of $xxxx being for one "article" sold AS IS with no Warranty Expressed or Implied.

I use a carbon paper book and make them sign it, no signature, no sale.

I keep my copy with their signature, and they can do what they like with their copy.
 
Huskybill

Huskybill

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Question,

If we sell a hot saw(ported) to a buyer with no saw experience, let’s say he won’t admit he has no saw experience are we liable if he gets hurt with it? Maybe no bill of sale is good in this situation? Or need a not responsible clause in the bill of sale.
 
lone wolf

lone wolf

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Question,

If we sell a hot saw(ported) to a buyer with no saw experience, let’s say he won’t admit he has no saw experience are we liable if he gets hurt with it? Maybe no bill of sale is good in this situation? Or need a not responsible clause in the bill of sale.
You better talk to a lawyer from your State and get the correct info for that not here! All States vary on things.
 
Bob95065

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I first would have ripped it down and inspected, pressure tested,checked compression ,piston, etc, and everything on the saw to determine any problems with it. Maybe he was not experienced with saws or lying then based on my findings acted accordingly. Or if anything wrong fixed it or refund.
I pulled the muffler and compression tested it after he left. Compression was where it was after I rebuilt it and the piston looked new. That's when I realized what he did. Live and learn.
 
alderman

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I’d have a bill of sale you could list as is or with warranty, whatever you are comfortable with. Make two copies of it signed by you and the buyer. Send one copy with the saw and keep the other one.
Buyer has to take some responsibility when buying a used saw.


Sent from my iPad using Tapatalk
 
Bob95065

Bob95065

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I’d have a bill of sale you could list as is or with warranty, whatever you are comfortable with. Make two copies of it signed by you and the buyer. Send one copy with the saw and keep the other one.
Buyer has to take some responsibility when buying a used saw.


Sent from my iPad using Tapatalk
Again, live and learn. I am going to do something like this from now on.
 
Bob95065

Bob95065

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What is a nextdoor? You talking about your neighbor?
Nextdoor is an app or website that is kind of like Facebook for your neighborhood. https://nextdoor.com/

You have to live in the neighborhood to join it's group. Neighbors share information on things going on, ask for advice, there are classified ads, etc. Get to know your neighbors and what is going on type of stuff.
 
ChoppyChoppy

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Nextdoor is an app or website that is kind of like Facebook for your neighborhood. https://nextdoor.com/

You have to live in the neighborhood to join it's group. Neighbors share information on things going on, ask for advice, there are classified ads, etc. Get to know your neighbors and what is going on type of stuff.
Oh.

Well my neighborhood is a dozen houses. I just go talk to neighbors.
 
Huskybill

Huskybill

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You better talk to a lawyer from your State and get the correct info for that not here! All States vary on things.
I was working three jobs a week when I first got married. I was a dealer mechanic, pumped gas at night, and I had a car / truck repair business on the side. I only had Sunday afternoon and Sunday nights off. The question of being liable came up. I did brakes, tune ups, mufflers, ect. Never had a call back or problem but I stopped doing Car repairs when I bought a house. This was in the 70’s I made good money.
 
066blaster

066blaster

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I was working three jobs a week when I first got married. I was a dealer mechanic, pumped gas at night, and I had a car / truck repair business on the side. The question of being liable came up. I did brakes, tune ups, mufflers, ect. Never had a call back or problem but I stopped doing it when I bought a house. This was in the 70’s I made good money.
Like they say"you can be sued for anything you do, or don't do." doesn't mean they will win , but can make for some sleepless nights. I do some snowplowing and a guy slipped on a icey sidewalk and broke his arm. The property owners insurance paid his medical bills, and thats it. But i always think what if some kid or old person falls and dies. I have 2 million in liability insurance. I use alot of salt now and use the blue dyed stuff so i have proof it was salted. I had salted the sidewalk he slipped on but cop said it looked like no salt on his report.
 
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