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BJD85

BJD85

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May 27, 2019
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I called the small engine shop today to pick his brain about my dolkita EA6100p. Started asking diognastic questions and he asked me "well kind of saw is it?" I told him its a makita and he said.... " no that's a DOLMAR I dont have enough people for that i can't help you" AMD THEN HE HUNG UP! HAHAH. anyone know what thats about?

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pioneerguy600

pioneerguy600

Lost in Space
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39,921
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If you were in my neck of the woods the mechanic would have kicked ya in the sack. Sachs Dolmar was a great saw and they sold very well here until the Makita takeover, that`s when the capital S hit the fan and the dealers were forced out of business do to ineptitude by Makita..
Plus as others have stated, they are not there to help you fix your saw for free.
 
CausticUC

CausticUC

Need to fix that pull!
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Mar 12, 2019
Messages
240
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43
Location
CA
Some low service expectations it seems.

A call like this goes a few ways: give a couple ideas and tell him to bring it down for em to look at (3/4 of the time the guy calling cant change the air filter), when it gets there they either sell parts/service to fix it or they sell the guy a new saw.

If it's an old shop, they might actually fix it for you no matter what the brand is. However I am hearing more often that it is a replacement sale and the shops just part out the old one.
 
pioneerguy600

pioneerguy600

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The shops at one time had mechanics working there, a mechanic could figure out any machine and mechanical problem but fewer shops have mechanics. They now have ,techs, that can only fix what they have been taught to fix, they need books and computers to enable them to find the info required for a repair and most are stuck in a rut of only fixing one or two brands, usually the best selling ones.
 
Sam R

Sam R

8mm Socket
Joined
Jun 28, 2018
Messages
589
Location
Bloomington, IN
The shops at one time had mechanics working there, a mechanic could figure out any machine and mechanical problem but fewer shops have mechanics. They now have ,techs, that can only fix what they have been taught to fix, they need books and computers to enable them to find the info required for a repair and most are stuck in a rut of only fixing one or two brands, usually the best selling ones.
I'll work on about anything someone brings me but if you think I can somehow magically come up with parts for a Homelite that's older than I am...
 
BJD85

BJD85

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Messages
277
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Georgia
Wow guys relax it really wasent like I was asking him what was wrong and how do I fix it myself. I was just trying to explain it to you in less words. by saying diognastic questions. I told him how i him how I tuned it and the symptoms of the chainsaw and he said well what kind of saw it is. I told him amd thats when he said I can't help you. I respect people who work for a living. I'm an HVAC man and I dont do anything for free. Maybe ask a few more questions guys before you just down a newbie throat. Jeez

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ryan penrod

ryan penrod

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Jun 12, 2019
Messages
4
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46
Location
AZ
Some companies just do not work with what they consider support for products.
From a buisness standpoint I as a rule do not work on those teal machines,only because I cannot get parts in a timely manner. When i cannot get you out the door in a respectable time ill pass on the job every time ... lost labor is better than bad reviews.
 
Sam R

Sam R

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589
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Bloomington, IN
Some companies just do not work with what they consider support for products.
From a buisness standpoint I as a rule do not work on those teal machines,only because I cannot get parts in a timely manner. When i cannot get you out the door in a respectable time ill pass on the job every time ... lost labor is better than bad reviews.
I agree with that. I can get a lot of parts for a lot of things but people bring ancient or unsupported tools in (cough, Tool Shed ANYTHING) and I just say you're better off buying a new one, friendo.
 
BJD85

BJD85

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So I did everything I could to the dolkita. Air filter tune and premium premix gas. Still hase alot of smoke and,oil coming out of the muffler. I can return it but I'll need to do it soon. I bought it from home depo used and they said they will take it back. Should I return it and,just get a Sachs dolmar 6100? I really love that saw

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Duce

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Aug 29, 2013
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Roscommon,MI
Some companies just do not work with what they consider support for products.
From a buisness standpoint I as a rule do not work on those teal machines,only because I cannot get parts in a timely manner. When i cannot get you out the door in a respectable time ill pass on the job every time ... lost labor is better than bad reviews.
Agree with you. Owner asked what kind (brand) of saw and he does not have a large enough call for that brand to order parts or work on them.
 
Sam R

Sam R

8mm Socket
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Jun 28, 2018
Messages
589
Location
Bloomington, IN
So I did everything I could to the dolkita. Air filter tune and premium premix gas. Still hase alot of smoke and,oil coming out of the muffler. I can return it but I'll need to do it soon. I bought it from home depo used and they said they will take it back. Should I return it and,just get a Sachs dolmar 6100? I really love that saw

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A lot of smoke & oil coming out the muffler could mean a few things. If you're using premix that rules that out. Spark plug fouled, oil/gas in the muffler from flooding, incorrect metering height, rich mixture screw...
 
ammoaddict

ammoaddict

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So I did everything I could to the dolkita. Air filter tune and premium premix gas. Still hase alot of smoke and,oil coming out of the muffler. I can return it but I'll need to do it soon. I bought it from home depo used and they said they will take it back. Should I return it and,just get a Sachs dolmar 6100? I really love that saw

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You already know your gonna have to put an oil pump on it. $30. Ray sent you all the manuals. It tells you how to tune it. It sounds rich, but may need a carb kit. It's up to you if you want to return it. You can buy a brand new one at HD. Dolmar, Makita 6100, exact same saw. They are great running saws.

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