Venting a little, but mostly calm and now wanting to warn others here who have given me great advice, and a little humor.... I ordered a perishable item (tree seedings). When I received my tracking number, I logged on and checked it out. It said Direct Signature required. I wanted to have the Direct Signature removed. Justin in customer service said that I could not, but the shipper could. The shipper attempted to do so, but was told they could not. They also informed me that their FedEx account defaults to that, and they missed turning that option off. I attempted to pay the $5.55 fee to have it delivered after 5:00 pm, and neither the computer nor three customer service agents were able to take my money and make the change. I supposedly spoke with the highest supervisory person available to try to rectify this issue. To no avail..... I am going to be more than happy to never use FedEx again, and quite frankly, if the shipper only uses FedEx, I will buy elsewhere. Again, in what I would envision as a competitive market, I have never, ever, experienced such lack of customer service and common sense. Godspeed to all who choose FedEx. I hope that all of you either have a better experience, or choose another way (which will likely be a better experience!).