The HUZTL scam

[Matt Hogden]

Well this is a post just to let people know about a regular occurrence with Huztl, that is SO common it COULD be called a scam.
.
OK, here goes,
# You order the kit. Because it seems so cheap its hard to resist.
# There is nearly always parts missing. But its hard to know because the kit does NOT come with instructions or a parts check list. Usually very small and cheap items are missing.
# So you contact them and they say "Sorry, but dont worry".
Then they ask you to "Place Another Order" and they will put the missing items in with the new order. (I did this).
You receive the parts. So you start to build the saw, only to find that there is still parts missing. You contact them and they say "Place another order" lol. I didnt do that this time.
ALL COMMUNICATION STOPS!
.
# Additional info,
When you email them about yojr concerns with the deep pitting in their cylinder platting, you are asked to send pics (did this).
Then you get,
"Dont worry, our technician has examined your pictures and we assure you that everything will work fine". Even though its the roughest piece of sh;t you have ever seen in your whole time as a 2 stroke mechanic.
You ask for a new cylinder and they resist to the point of argument.
.
Have i missed anything?

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[TBS]

Thanks for sharing the very bad experiences you had with them. You may save a few more from going through that crap.

 

[alexcagle]

So you require the point you were trying to made is before you after find that problems were made and addressed that parts (s) were not included by your emails. Thank you please.
*
What do you expect from China?

 

[earlthegoat2]

Pitting in cylinder plating is obviously acceptable quality for these cheap kits. The technician said it will work fine......but they don’t tell you for how long.

You get what you pay for. Now or later.

It doesn’t take a genius to be leery of these kits when people are saying to put a Meteor P&C, OEM seals and bearings, OEM oiler, etc. makes me think the whole saw should be OEM.

Apparently a few folks here have had good luck with them but I’m not sure if they built a saw and used it professionally or are mostly using a 660 clone as a homeowner saw

 

[a. palmer jr.]

I had once considered buying one of the kits but since reading different posts about missing parts and customer service I think I'll pass. I have enough trouble with locals around here that don't know you have to mix the oil with the gas...

 

[TBS]

Seriously? You have to mix the oil with the gas?

I thought about buying a kit from them but that hassle and all the other crap isn't worth it.

 

[s sidewall]

I thought the oil tank in the front was for the oil injection system.

Steve

 

[alexcagle]

I thought the oil tank in the front was for the oil injection system.

Steve

That's nothing.
There is a Norton Clipper cutoff saw that really does have oil injection.
One tard put diesel in the oil reservior, because the cap was green.....

 

[TBS]

Huztl unfortunately is the first link when looking up chainsaw parts on Google.

 

[jackjcc]

I’ve had two complete kits with no issues. Both came from HL supply, I’m gonna guess they put a little more effort into those kits. All the plastic has “cross performance” all over it. I also upgraded to cross performance jugs.


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[dougand3]

A curious thing is...you can buy most every part to build a saw on ebay from huztl. But not a "complete (mostly) saw in a box" - that's only from huztl.net. Is there some legal reason for that or is it they don't like an arbitrator (and feedback system) they can't control?

 

[s sidewall]

Does anyone buy the Husky kits, all I hear about are the Stihl kits. What happened to the complete Echo saws they had at one time?

Steve

 

[Matt Hogden]

I had once considered buying one of the kits but since reading different posts about missing parts and customer service I think I'll pass. I have enough trouble with locals around here that don't know you have to mix the oil with the gas...

Good idea. Buy a used OEM and strip her down

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[Matt Hogden]

A curious thing is...you can buy most every part to build a saw on ebay from huztl. But not a "complete (mostly) saw in a box" - that's only from huztl.net. Is there some legal reason for that or is it they don't like an arbitrator (and feedback system) they can't control?

Exactly!
Imagine the feedback they would get if they sold complete kits lol

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[a. palmer jr.]

A curious thing is...you can buy most every part to build a saw on ebay from huztl. But not a "complete (mostly) saw in a box" - that's only from huztl.net. Is there some legal reason for that or is it they don't like an arbitrator (and feedback system) they can't control?

I think you guessed it...ebay always sides in with the buyer on a dispute, even if the buyer is Al Capone...

 

[a. palmer jr.]

Good idea. Buy a used OEM and strip her down

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That's exactly what I've been doing. Got a friend from another town that used to get all the Stihl carcasses I wanted and I rebuilt them. I got a couple of real nice 361s from him and a bunch of 029,290s..

 

[TBS]

A curious thing is...you can buy most every part to build a saw on ebay from huztl. But not a "complete (mostly) saw in a box" - that's only from huztl.net. Is there some legal reason for that or is it they don't like an arbitrator (and feedback system) they can't control?

Noticed on their site all reviews are 5 stars and perfectly rosey for the kits.

 

[Deleted member 149229]

I thought the oil tank in the front was for the oil injection system.

Steve

Amsoil 100:1

 

[Matt Hogden]

Noticed on their site all reviews are 5 stars and perfectly rosey for the kits.

Self reviews dont count lol

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[alexcagle]

I’ve had two complete kits with no issues. Both came from HL supply, I’m gonna guess they put a little more effort into those kits. All the plastic has “cross performance” all over it. I also upgraded to cross performance jugs.

*
Cross makes good AM stuff, imo.
Heck, even their air filters seem to actually work.