Yes, I am in sales and handle all Internet sales and eBay sales plus the dealer network.Manufacturer My a&**%$ Billy is the manufacturer Ben is a salesman
I also handle warrany issues and customer installation and operation questions.
I represent the manufacturere here - so what's the difference?
I pass on everyhting to the owner daily.
It has been great getting all the feedback from customers and that has vastly inpoved our furnaces.