I see he's now having a lengthy conversation with himself in the Chainsaw forum.Yeah some sound advice , this OP will not be back to appreciate your help on the issue folks .......he best behave and quit insulting people though as it could get a little rough from here on in
I just purchased a set of tires online a few days ago and had to change the delivery because I don't want a set of tires sitting at my front door. I check online and find out It has two tracking numbers and one I can't request a delivery change but the other number I could and did. The change came up on both tracking numbers so I called and spoke to a person who proceeded to tell me neither number was eligible to hold at a location, but it says I did make a request online, but it's not eligible for that, if it wasn't the site wouldn't give me the option. Then I received a smart assed reply and I came unglued and said I am looking at the same damn thing that you are because you are using the same website I'm on!! Add on top of a driver not being able to find my address when he stopped at the stop sign not quite 40 feet from our address sign and driveway .
Ok. Here is what I did.I had the liars tell me my package was delivered and it most definitely was not!
I live in a rural area. Limestone gravel roads. My house is 350 yards from the road. My private road/lane is very well maintained gravel.
My mailman is great.
UPS, DHL, Speedy, etc pretty good. They make mistakes like I do, but they try.
Never had many problems with deliveries or pickups except FedEx.
Sometimes they get my package in the vicinity of my house. On rare occasion on my porch. Many times in the middle of the steps so we can trip on them.
The last five to six years have been getting worse.
What's really aggravating is that nobody at FedEx cares about their junk service IMO.
Nine days ago I received a new 562XP chainsaw and saw parts valued about $1,000.
Even though I'm signed up everything FedEx, email, phone number etc., they didn't let me know my package was delivered in three inches of snow in the county road right of way.
Luckily I walked to my mailbox at the end of my lane to see if I had any mail so I found my saw and parts. Lugged them into the 20 mph north wind in single digits.
Got back to my house way upset as this is becoming a very common practice. I'm concerned about liability if it's stolen. I'm sure FedEx will make it right. Right?
It was late in the day when I called the local facility in Quincy illinois and reamed a guy that wasn't a manager and didn't deserve my rath. To him I apologise. Sure would be nice if somebody at FedEx would apologise to me for everything they have put me through!!!!!!
Apologies are not in their DNA!
I should have saved it for somebody else, but at no time did I make any threats. Just vented years of FedEx frusteration.
Four days later, a woman called from the local office. Actually I had mostly forgot about things and was quite calm until I listened to her hard time mouth. I've spoken with her in the past. She hasn't changed a bit. She is another FedEx " problem ".
This week a guy named Andrew .... from FedEx security called and wanted to know if I was going to shoot or physically harm his under payed and mistreated ground drivers. Or yell at them. That's the truth. Paraphrasing, but his words, not mine. He talked for about ten minutes how bad FedEx treats the ground drivers. Bad pay and benefits with high turnover. As in I shouldn't expect much from them. Especially when compared to UPS drivers that are well paid with good benefits. I'm not making this up. I told him if it's that bad, FedEx needs to solve their problems and quit making my life miserable. He said a fix probably would not happen in his lifetime.
Well, Andrew is right. Don't expect too much from them.
He said someone reported that I made a threat against FedEx. He was very vague and ambiguous. But that's garbage. Said he had to " feel me out ". I talked to him for 58 minutes and six seconds. What a waste of my time.
FedEx has had $800 worth of my saw parts on one of their trucks for the last two days and they won't deliver them.
Im just suffering from their incompetence business wise I can't imagine if it was medicine, or baby formula, or other very important items that FedEx mishandles.
Today they dropped off another package. This from Sam's club. Same place. 18" from vehicle traffic and a foot from the road ditch.
My wife and I are late sixties, so exiting our lane by herself, my wife tries to retrieve the package and slipped in the snow and into the road ditch injuring herself. Argh!
In the last nine days I have spoken with at least 12 Fedex customer service people. One! One young woman apologized for the poor service. The others are neutral to rude. No apologies. No solutions. I've talked to numerous problems, I can't find a solution to speak with. I don't believe a solution exists at FedEx. That's my honest opinion.
One upper management woman told me my road/lane is dirt, and the road her driver's are on is blacktop. She knows better than me. Now there's a problem solver!
This is the very tip of the tip of the FedEx nightmare. I'm tired of typing.
Ill leave it that after my numerous contacts with FedEx customer support service, IMO they have a chronic, systemic, anti customer, low care of quality and service attitude.
I didn't want to make this post.
I hoped I could work it out somehow. Get them to at least put my packages on my property off the county right of way. I'm really sorry to say I feel the whole outfit is rotten to the core. Nobody cares at all! Period!
I'm a dinasouar of the past when people were expected/demanded to do a good job. And if not, there was accountability and consequences for poor work. Sadly, I feel those days are gone in many ways. IMO for sure with FedEx. What a sad organization IMO!
I wonder what their mission statement is?
Stick to everybody?
For those FedEx employees that do care and try to do a good job, I tip my hat to you because I'm sure you are out there in numbers. I wish some of you were in the Quincy illinois facility so this old man could have some peace.