I gotta call some BS here....
First, how do you prove what was in the package? Answer - you can't...
All you can do is provide proof of cost to replace the chains, which is all the PO requires.
The USPS claims process says this about it -
Also, good business practice says once you take possession of a customers property, you are responsible for it until its returned to him. That means if it gets lost in transit, you make every effort to fix the problem, even if it means replacing the chains, then taking the receipts to the PO to settle the insurance claim. Blaming it on the PO and walking away just doesn't cut it. Asking the customer to insure the package is ludicrous. The person shipping the package is the one who purchases the insurance when dropping the package at the PO window. How can the customer possibly insure the package? If you can't be bothered to follow up on a USPS insurance claim for a customers property, make copies of the paperwork and send the original to the customer so he can do it.
First, how do you prove what was in the package? Answer - you can't...
All you can do is provide proof of cost to replace the chains, which is all the PO requires.
The USPS claims process says this about it -
- Statement of value and/or estimates of repair costs from a reputable dealer
Also, good business practice says once you take possession of a customers property, you are responsible for it until its returned to him. That means if it gets lost in transit, you make every effort to fix the problem, even if it means replacing the chains, then taking the receipts to the PO to settle the insurance claim. Blaming it on the PO and walking away just doesn't cut it. Asking the customer to insure the package is ludicrous. The person shipping the package is the one who purchases the insurance when dropping the package at the PO window. How can the customer possibly insure the package? If you can't be bothered to follow up on a USPS insurance claim for a customers property, make copies of the paperwork and send the original to the customer so he can do it.