Ms462 flywheel

[scheffa]

Evening all, will try make this explanation as simple as I can.
Worker of mine took his personal 462 to our local dealer, saw locked up as a piece of cooling fin from the cylinder fell down and broke a piece of cooling fin on flywheel, this somehow got behind flywheel and locked it up.
My idea was pull flywheel, remove the lodged bit of fin, refit flywheel and away you go.
Impatient employee took saw to dealer to get them to repair it, they have charged him for a new flywheel on the explanation that they are prone to exploding at high rpms after an impact?
I argued with the tech on the phone that the flywheel wasn’t subjected to an impact, on the damaged portion of the cooling fin was impacted and the flywheel ($180) didn’t need to be replaced.

just curious on everyone’s thoughts on how this has been handled?
Is it even possible for a piece of cylinder fin to get inside the starter cover and damage flywheel?

 

[dap]

A shop will use the most the extreme scenario as an argument and example to sell new parts to a customer. In this case probably balance was the stated “concern“, regardless of how it happened. Small chance there should be that concern in what you describe but most shops will not overlook an opportunity to make a sale.

 

[nixon]

A shop will use the most the extreme scenario as an argument and example to sell new parts to a customer. In this case probably balance was the stated “concern“, regardless of how it happened. Small chance there should be that concern in what you describe but most shops will not overlook an opportunity to make a sale.

That’s a good point ,and highly likely . They however could be looking to avoid a liability issue should the return the saw with the flywheel with a missing fin ,and it should fail later . Folks have sued for a lot less ,and won ...

 

[nixon]

A shop will use the most the extreme scenario as an argument and example to sell new parts to a customer. In this case probably balance was the stated “concern“, regardless of how it happened. Small chance there should be that concern in what you describe but most shops will not overlook an opportunity to make a sale.

That’s a good point ,and highly likely . They however could be looking to avoid a liability issue should the return the saw with the flywheel with a missing fin ,and it should fail later . Folks have sued for a lot less ,and won ...

 

[HarleyT]

If I had a customer that had a flywheel with a broken fin, and he didn't want it replaced, There would be no mention of it at all on the paperwork.

 

[Vintage Engine Repairs]

Evening all, will try make this explanation as simple as I can.
Worker of mine took his personal 462 to our local dealer, saw locked up as a piece of cooling fin from the cylinder fell down and broke a piece of cooling fin on flywheel, this somehow got behind flywheel and locked it up.
My idea was pull flywheel, remove the lodged bit of fin, refit flywheel and away you go.
Impatient employee took saw to dealer to get them to repair it, they have charged him for a new flywheel on the explanation that they are prone to exploding at high rpms after an impact?
I argued with the tech on the phone that the flywheel wasn’t subjected to an impact, on the damaged portion of the cooling fin was impacted and the flywheel ($180) didn’t need to be replaced.

just curious on everyone’s thoughts on how this has been handled?
Is it even possible for a piece of cylinder fin to get inside the starter cover and damage flywheel?

The Stihl dealer did exactly what is expected of them by Stihl. They were given a saw wjth a broken flywheel, they replaced it with OEM.

Guy ran his saw with chain brake on. Here is the damage and the repair required by Stihl and why. Skip to 10.00