Recall Notice: Petzl ZIGZAG

[Justin.at.Petzl]

This information is complementary to and supersedes the Safety Alert issued
April 19, 2013

Summary of the facts
On Friday, April 12, Petzl was informed of an accidental fall in a training center in Germany. This fall was related to a failure of the rope end attachment hole of the Petzl ZIGZAG mechanical Prusik.
We have since been informed of another identical failure.

These failures were the result of a particular configuration of a cantilevered and off-axis loaded upper carabiner (click the link at the bottom of this post to view a photo).

Petzl believes that this incorrect positioning of the connector could inadvertently occur during normal use with the potential for serious injury or death.

Continued use of the ZIGZAG poses a risk of serious injury or death.


Petzl Action:

Petzl has decided to immediately recall all ZIGZAGs.
As a measure of precaution, we ask that you:
- Immediately stop using the ZIGZAG
- Contact Petzl America After Sales and Service: [email protected] -or- (877) 807-3805 to initiate the return process
- Return the ZIGZAG to Petzl America

Petzl America will pay for all shipping costs.

You can then choose from the following options:
- Credit for other Petzl products (equal to the retail price of the ZIGZAG + 30%)
- A complete refund of the purchase price

For more information about this recall:
- Consult the ZIGZAG recall FAQ (see below for link to download the original recall document and FAQ in PDF format)
- Contact Petzl America: [email protected] -or- (877) 807-3805

A new version of the ZIGZAG is currently being developed and will be available in January 2014.

We are fully aware of the inconvenience caused by this issue. Please accept our full apologies. Thank you for your continued trust.

Click here to download a PDF of the Recall Notice and FAQ concernting the ZIGZAG mechanical Prusik

 

[PinnaclePete]

Great product ruined by the mis-use of a few. Petzl's going about this the right way.

 

[Pelorus]

Petzl doesn't have any other option. Period.
Failure to recall would result in an escalation of further injury claims and possible deaths.
For the record, I disagree with Pete's "mis-use of a few". The company's product is the FAIL here, not the end user.

 

[ducaticorse]

Petzl doesn't have any other option. Period.
Failure to recall would result in an escalation of further injury claims and possible deaths.
For the record, I disagree with Pete's "mis-use of a few". The company's product is the FAIL here, not the end user.

Triple like...

 

[Justin.at.Petzl]

For those of you who have a Petzl ZIGZAG but have not yet started the return process, Petzl America has created a web form to help make things as quick and easy as possible. Please visit the below URL and enter your information to get a Return Authorization (RA) number and return shipping instructions:

http://petzl.force.com/ZIGZAGRecallWebForm1

Again, we apologize for this inconvenience. Thank you for your cooperation, your patience, and your understanding.