A fella wheels (wheel chair) into the store last week with a MS271 with the chain hanging off the thing. I hear the story about how it didn't run right, and was the biggest piece of doo doo ever. He claimed we had serviced it before, and that they had down the road as well. I told him I would put it back together. He said it is under warranty. Well, I poke the id # into the stihl computer, and chased down the purchase. Yes he did buy it from my store. On a Tuesday. I am wondering who set it up? Wasn't me...
Initially what the fella wanted was me to pull a NEW saw off the shelf, and send him on his way. I said "ain't gonna happen".
Ok, let's look at the saw. Chain is not on the sprocket and had been thrown judging by the buggered up drivers. It was also dull as a garden hoe. Alright. I fetch out the small engine checklist, and let's go thru this thing, make certain all is in order. Vac and pressure check, cylinder, etc. All is good. Put it back together, and then the magic of adjusting the carburetor correctly, and it runs quite nicely. Sharpen the chain up.
Figure it up, and be nice. Only charge half an hour for fiddling with this thing plus sharpening the chain. Total was $38.50
He thought it was all under warranty? Excuse me? Page 59 in your manual (I looked it up) abuse is not covered in warranty. If the engine had serious problems I would have warrantied it. And to me, putting the thing back into ship shape for less than $40 is cheap. Cleaned it up and all.
He did pay the $38.
I guess this should be okay for now, until he messes it up again. Claims to be a mechanic (works for a friend of mine up here) and I really would expect better from a like minded gear head!
Initially what the fella wanted was me to pull a NEW saw off the shelf, and send him on his way. I said "ain't gonna happen".
Ok, let's look at the saw. Chain is not on the sprocket and had been thrown judging by the buggered up drivers. It was also dull as a garden hoe. Alright. I fetch out the small engine checklist, and let's go thru this thing, make certain all is in order. Vac and pressure check, cylinder, etc. All is good. Put it back together, and then the magic of adjusting the carburetor correctly, and it runs quite nicely. Sharpen the chain up.
Figure it up, and be nice. Only charge half an hour for fiddling with this thing plus sharpening the chain. Total was $38.50
He thought it was all under warranty? Excuse me? Page 59 in your manual (I looked it up) abuse is not covered in warranty. If the engine had serious problems I would have warrantied it. And to me, putting the thing back into ship shape for less than $40 is cheap. Cleaned it up and all.
He did pay the $38.
I guess this should be okay for now, until he messes it up again. Claims to be a mechanic (works for a friend of mine up here) and I really would expect better from a like minded gear head!
