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Well, almost Monday. I have to start a crew in downtown San Diego (yuk) tomorrow. I hate downtown. Got 4 jobs down there this week. Dang takes almost an hour to get there. I love this time of year. Sunrise before 6am,,now the guys can check the oil and stuff in the morning with out having to use a flash light.
Jeff
 
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And of course satisfaction will occur when they call you for a tree to be removed that carlos and friends can't remove for lack of equipment. When you don't return the call, the silence is deafening.

I'm really not trying to pick a fight, but that is ignorant.

So what if a 20 year customer strays? The fact that they called back means they are still a customer. You would ignore a paying customer? That's not how I build my customer base.

I guess someday when I have more customers than I can service and more money than I can spend, I will be able to afford to ignore paying customers. Until then, I will politely thank them for their patronage, rather than let them think I am doing them a favor by taking their money.
 
Looked at this falling over oak tree friday night. It's a customer that I have delt with before years ago. So they want this tree gone asap so it doesn't fall on there rental house. I rearrange my schedule to to remove the tree this morning. She asked if I could wait until wed. I told her no. I guess she has another tree guy coming to give her a price as she feels I am ripping her off asking $1300. I told her that's fine. If you call me back about doing it, it will be 3 to 4 weeks as I am not pushing my schedule around again for her. I guess part of it is my fault because about 6 years ago I removed a dead tree for them and lost my ass on it because I under bid it.
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$1,300 is a gift to her. I can't believe she's even getting another quote since they have used you before and know you do good work. Hope her other quote is double! Looks kinda sketchy with a really compromised root system. I don't think I'd be rigging any huge pieces out of it.
 
I'm really not trying to pick a fight, but that is ignorant.

So what if a 20 year customer strays? The fact that they called back means they are still a customer. You would ignore a paying customer? That's not how I build my customer base.

I guess someday when I have more customers than I can service and more money than I can spend, I will be able to afford to ignore paying customers. Until then, I will politely thank them for their patronage, rather than let them think I am doing them a favor by taking their money.

treeclimber101 was going to make a teeshirt with that segment you quoted. Next time you make up teeshirts, make sure you have "Welcome" printed on the back because your clients will eventually be walking all over you like a welcome mat as you bow down to them.

It's right to be respectful to your clients but respect goes both ways.
 
Looked at this falling over oak tree friday night. It's a customer that I have delt with before years ago. So they want this tree gone asap so it doesn't fall on there rental house. I rearrange my schedule to to remove the tree this morning. She asked if I could wait until wed. I told her no. I guess she has another tree guy coming to give her a price as she feels I am ripping her off asking $1300. I told her that's fine. If you call me back about doing it, it will be 3 to 4 weeks as I am not pushing my schedule around again for her. I guess part of it is my fault because about 6 years ago I removed a dead tree for them and lost my ass on it because I under bid it.
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b4abf1514649c8a7cb7de4c8f91b3fd5.jpg
9e9946af816cdf5b114920b3ed479b1c.jpg
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Ask to see the written quote. If more than yours, bump yours to the mid way price and THEN you can do it as you mentioned originally.

Why do returning customers return if they feel we're ripping them off???
 
I told them if I got.it done quicker then expected I would give them a break. Then she asked how much. I told her I would have to do it first to know.
 
Shouldn't your thrifty client be calling the town / village /municipality to get that oak removed at no cost to her?
 
Cool.
Up here the town will send a crew out to measure 10 meters (~33') from the centreline of the road if there is any doubt as to whether a tree is "their" problem or yours.
 
I'll guarantee the company that's doing the work was probably their landscapers or house painters. The homeowners mentioned they needed to have a tree removed and sure enough, seven guys (probably relatives of the "boss") show up. Question to ask is how was the finish product and was it done without incident.

And of course satisfaction will occur when they call you for a tree to be removed that carlos and friends can't remove for lack of equipment. When you don't return the call, the silence is deafening.

Turns out you are exactly right. I found out it was the Mexican outfit roofing the house that called that bunch over there and the folks hired them.
 
I'm really not trying to pick a fight, but that is ignorant.

I really don't think that is ignorant. After 28 years and 10 months in the tree business for myself and close to 40 years working in the green industry I'm tired of kissing ass.
 
Saw this for sale yesterday and wanted to go pick it up! Wifey said" if you get it you'll be living in it, you already run a non profit tree service, you can't keep spending ALL of the money you make."
Someone from here ought to buy it, other than the box being to small looks like a nice grapple truck.

http://chicago.craigslist.org/nwi/hvo/4742826655.html
 

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