I don't think when I live 40 miles away from he dealer, after having driven 85 miles to go from my house to the non-servicing dealer to that dealer, that they couldn't have called the non-servicing dealer (of whom they're very familiar with and known by their honest reputation) and specified the serial number to get the same info. Joe keeps impeccable records of his transactions... I have no problem working with anyone, but they were fairly crappy about the way they handled it. I'm not asking for sugar coating or ___ kissin', but common courtesy goes a long way. They were initially a bit hesitant to even talk about it, until I referenced doing the diag and asking if they had the factory scan tool/training after which they kind of had a "well hell" look on their faces. Hamish, I'm not trying to run my mouth bout a dealer. I just think as a purveyor of a product that there was room for improvement in the customer service dept.
And for record, being full-time Air Guard, with a questionable finance dept, I have worked for no pay in the past. On an equally serious note, (I am not trying to be snide or sarcastic, this is an honest question), does the factory not keep track of the warranty card submissions that you fill out and mail in at the time of purchase? If so, I'd hope that it would be as simple for the dealer as being able to call the factory, or factory interface, or online version thereof, spec the serial number and make all necessary determinations, in short order, as to the OP of the saw and it's purchase date for warranty validation needs... Am I way off base here?