I actually have something great to report. here's why its great.
problem besides the flywheel was the futile nature of complaining. they would send you another bad flywheel and then balk at sending you another, often asking for it to ride with something else you needed to buy. you knew it was going to happen again. i knew they just did not get what was happening in their organization.
so after i determined the problem i began to get nasty but nice. complaining, complaining, but being direct and focused showing them each step where the problem was. they just did not catch on. i was being direct. i wrote to them, i wrote here, i even used video here. still not getting it.
i am leaving out a lot but this morning was the water shed moment. so yesterday they said yes we can replace flywheel and the brake bank with a pin. then i heard that in fact they could not ship the brake band because they did not have one with a pin. that's the moment right there. the left hand found the right hand. they caught a mistake by talking to one another before the item shipped. before they would have shipped the wrong brake band again.
i don't know how they did it internally, but someone took ownership of that problem and walked it through. so i wrote them and pointed that out how great that was. it was the first time in all my dealings with them where they were on top of it. this is great, really great for all of us. if they did it once they can do it every time. it was not an accident. they wrote and told me there was a problem with the part. i knew that ;-) but most important they needed too. so as they work on their process we will get what we order the first time or get notice of the problem and their plan for correcting it before it happens again. cool