Bought a refurbished 27 ton splitter back in April. Had an oil leak that I couldn't pin point. 4 months after I bought it I found the leak, took the OHV cover off to check the gasket and part of the cylinder head came right off with it, seemed to be a freak occurrence because I haven't found any other records of this happening to anybody. Called customer service and without any hesitation at all they're sending me a brand new motor. What an awesome company. If anybody is in the market for a new splitter I'd reccomend these guys. Not only was it very affordable, it went through 30 inch butt ends of green tamarack like they were nothing, and the customer service is unmatched. Thanks DHT!