Scooterbum
Addicted to ArboristSite
(757) 486-9100 Call them. Then find another dealer.
my experience with stihl
- Thread starter fordbroncodave
- Start date
Help Support Arborist Forum:
Adirondackstihl
Flyz, Fuel & Fotos
I'm have to agree with the Bid Dog.
Next question is whether the dealer actually installed the chain, or OP picked it off the shelf and installed it himself.
There is supposed to be a small gap between the tie straps on the chain and the nose of the bar, on a sprocket nose bar. This is how the sprocket reduces friction, compared to a hard nosed bar. When the gap is gone, it is technically time to replace the sprocket, tip, or bar (depending upon the manufacturer and model of the bar).
That aside, it does not sound like you are getting the type of service from your dealer that STIHL claims that they offer. I would contact your regional STIHL distributor and ask to discuss your concerns with them.
Distributor and Branch Directory | STIHL USA Mobile
Philbert
Guido Salvage
Supreme Saw Whoreder
Sorry for your issues, as others have mentioned it appears the your chain is not matched to your bar and or sprocket. You problem is not with Stihl, but with the dealer (who based on the information given is doing a less than stellar job).
Last edited:
XSKIER
Addicted to ArboristSite
I doubt stihl sells 72 DL loops in 61 PMMN. Maybe the dealer looped it from a roll? If it truly has this chain installed, I doubt the kerf would be wide enough to allow the bar through the cut. It does sound like there is a problem with the bar and chain interface. I'll bet that with 1.5 gallons of fuel through the saw with PMMN chain on a standard 3/8 drive spur and bar the bar, chain, and spur would be junk.
Fish
Tree Freak
Instead of bothering with a video, put up instead good photos of the chain {off the bar} so we can see the numbers and the boogered up drive tangs.
A pic of the sprocket/rim.
A pic of the bar.
A pic of the sprocket/rim.
A pic of the bar.
Fish
Tree Freak
Also a pic of you holding up the chain at the spot of the green tiestrap.
SkippyKtm
The Lorax, my FIL rip...
The best idea yet... :agree2:
Fish
Tree Freak
I'm still fairly sober.....
SawTroll
Information Collector
I don't think so either, that is why I question if he has posted the relevant number yet.
Adirondackstihl
Flyz, Fuel & Fotos
I buy chains all the time.
Dealer doesn't offer to come over to my house to install them though........
Dennis Gauge
ArboristSite Operative
No but if you buy a WHOLE NEW SAW, the dealer should get it all set up for you before he sends you out the door with it.
have you tried running it in the garage ??
dowppppp
dowppppp
Adirondackstihl
Flyz, Fuel & Fotos
I agree 100%
But what keeps someone from swapping chains?
He did mention in his OP that he picked up a spare chain.
Obviously 3/8LP(Picco) looked "normal" on a 391 to both the dealer and OP even though that's not even an option.
IDK....but that would stick out like a hard0n in church for me.
If in fact that is the problem.....
DarthTater
Keep Calm & Carry a Chainsaw
I'm willing to bet that this is a Bar/Chain Gauge Mismatch.
Either that or the bar groove came "Pre Pinched"
Either that or the bar groove came "Pre Pinched"
Last edited:
jeepyfz450
Addicted to ArboristSite
I didnt think the 391s had adjustable oilers but i dont know much about those saws.
Saw Dr.
Junk Collector
It could be a chain gauge issue, or it could be that the O.P. dulled the crap out of the chain, and kept pushing. With enough heat, the pivot points of the chain will seize up. I am also curious as to just how tight the chain is getting adjusted. I would be willing to bet that we are in the same neighborhood as "banjo string."
Fish
Tree Freak
yeah, pics...
CR500
Diesel, Snowmobile, & Chainsaw Technician
mine has the adjustable oiler.
As for the OP we need pictures to give an accurate assessment here.
