Parts supplier frustration

[Brian B.]

Attempting (well hell i tried once already) to get a simple bar tensioner from a chainsaw parts place,.. Not going to mention their name unless its deemed necessary.

I ordered a bar tensioning pin from them months ago, for a third back up to a back up saw.. (Earthquake CS4518) well i only procrastinated by three months.. I go to install it and it is tapped and theaded for CCW vs Clockwise, so ITS USELESS. $12 down the toilet.
(Not sure theres any saw you tighten the bar by turning the bar tensioning screw CCW )

Contacted them immediately about it, via website.. They dont list a phone number (dont want calls/ shoulda given me a clue)

So i wait two weeks, no response. So tonight i contact via website again, i say hey~ i'll buy the second, I JUST NEED THE SAW UP,.. Get me the correct part # and i'll order through you guys.. (Shite happens)..

So lets see how this goes. I found their phone # on here through the search function. I'll give em a week and report back.

The guys saying "yeah but parts for your EQ are gonna be tough" come to mind..

 

[HarleyT]

Yah, getting parts for the new Chinese junk will be a real pain, show a pic, we can give some good ideas, surely.....

 

[Brian B.]

I'll get a pic this weekend. The part this supplier shipped was an absolute match, EXCEPT THE THREAD DIRECTION LOL..

 

[Brian B.]

Well went straight to Ardisam (Earthquake)..the autoreply committed to respond in 24 hrs, so we'll see.

(The broken pin had everything to do with my impatience & stupidity,.. And beer,.. Nothing at all to do with my fine little grey and red firewood cutting monster!)

 

[chainsawman2011]

I got a few burnt up earthquakes for parts. pm me if u still need any parts. also I believe a chain adjuster out of the poulans and small husky works too.

 

[Brian B.]

Oh cool, appreciate it,.. And i'll have to check the Poulans. Got my cousins two over right now so i can tune em up a little~ i'll crack one open and give her a look.

 

[Brian B.]

Great service!!

Ardisam contacted me, asked how many i need, theyre sending them ASAP...

FREE OF CHARGE!!

Earthquakes ROCK!

 

[sunfish]

Earthquakes ROCK!

Gotta Love the cheapass Chinese saws!

 

[Brian B.]

I was very very pleasantly surprised!