So I put a Husqvarna 359 I rebuilt in Nextdoor for sale. A guy came by to look at it and bought the saw. He said he had an oak tree that went down on his property he wanted to cut up. When he bought it I kind of had a pinch inside because he didn't seem like he knew the first thing about what he was doing with a chainsaw. That was about three weeks ago.
Last week he called me to say the saw wouldn't run and he wanted his money back. I asked him if he wanted me to fix the saw and he said he wanted a refund and that he was going to buy a new one. I've never had one come back and I felt bad that he had a problem so of course I told him I would do that.
He came by today and I took the saw in my hands. I pulled the choke and had a pop, closed the choke and the engine fired. It ran really rich for a while and cleaned up. It had smooth transition from idle to high and idled well. He said he couldn't believe it, he couldn't get it to start for anything. Whatever. I know what happened - he finished the tree work and wanted his money back. He purposely flooded the saw before he came not expecting it to start so easily. He told me it sat since Thursday. No way when it ran that rich at first. It was flooded before he came by.
I asked him if he finished the job and didn't want the saw so he brought it back to get his money and he assured me that wasn't the case. I told him against my better judgement I would take the saw back. I still don't believe him. I've flipped saws for many years and never had one come back. I started that saw in three pulls without putting a tool to it to do much as adjust the carburetor. I told him I would take him at his word but the evidence said otherwise. My reputation means more than anything and I don't want him bad mouthing me.
Do you guys have a buyer sign an agreement when you sell a saw? I wish I had in this case. If you do any paperwork can you post an example? This situation really sucked.
Last week he called me to say the saw wouldn't run and he wanted his money back. I asked him if he wanted me to fix the saw and he said he wanted a refund and that he was going to buy a new one. I've never had one come back and I felt bad that he had a problem so of course I told him I would do that.
He came by today and I took the saw in my hands. I pulled the choke and had a pop, closed the choke and the engine fired. It ran really rich for a while and cleaned up. It had smooth transition from idle to high and idled well. He said he couldn't believe it, he couldn't get it to start for anything. Whatever. I know what happened - he finished the tree work and wanted his money back. He purposely flooded the saw before he came not expecting it to start so easily. He told me it sat since Thursday. No way when it ran that rich at first. It was flooded before he came by.
I asked him if he finished the job and didn't want the saw so he brought it back to get his money and he assured me that wasn't the case. I told him against my better judgement I would take the saw back. I still don't believe him. I've flipped saws for many years and never had one come back. I started that saw in three pulls without putting a tool to it to do much as adjust the carburetor. I told him I would take him at his word but the evidence said otherwise. My reputation means more than anything and I don't want him bad mouthing me.
Do you guys have a buyer sign an agreement when you sell a saw? I wish I had in this case. If you do any paperwork can you post an example? This situation really sucked.