These saws are so easy to fix when I have them in my hands but trying to fix a problem over the net is like working blindfolded with my right hand ties behind my back. I have to commend mudfly for sticking with this thread and trying to solve his saw`s woes.
All day long the phone rings at my shop and a handful of times it’s someone wanting me to diagnose and fix there saw/lawnmower/string trimmer over the phone.
Sometimes I can help because the customer just flooded the unit, but other times I tell the customer to bring the unit in so we can look at it because it’s impossible for me to know what’s going on with nothing in front of me.
They keep going on and on, “should I buy a new coil?” “Is the piston worn?” “Maybe a new spark plug will fix it?”
The worst is the “it has no spark” 95% of the time the unit is burnt up and has plenty of spark. We tell this to the customer to pull the muffler and look at the piston and they insist they just need a new coil. I always tell them to bring the saw in and I will pull the saw over and pull muffler for them at no charge because if we sell an ignition once it’s installed we don’t take it back.
But to your point it’s frustrating trying to help customers over the phone that don’t want bring the unit in no matter what, even when we tell them we will give it a quick once over at the counter to narrow down what it could possibly be.
