346XP Saga NOT OVER, Husvarna says NO NEW SAW FOR YOU!!!!!!!

[THALL10326]

Sounds like a drug user to me.....

Naaaa he was a older guy, good shot of dope would had put his ole azz in the ground. I think what really happened is he sawed what he had to saw and merely wanted to get his money back after he was done. I've had that happen a few times. Result has always been the same though, whats wrong with the saw,ha. I've yet to loose a battle and boy I must admit I enjoy them,:msp_rolleyes:

 

[THALL10326]

I suspect you mean Husky (not really true), and have no idea what happened, but he became gradually more hostile to Husky after he started promoting and selling Dolmar saws. However, I have mostly stayed away from his site lately, and am not updated.

No no, Magnus, CEO of Husqvarna, I read the board has sent him packing. I don't know anything about any Dolmar deal there. Don't know if he was ill or what but he had been on leave of absence for awhile. Stihl is getting a new president next year or early 2013, seems Peter is going to retire and hand it over to his son. The big concern at the dealers is will the son continue the same path as the granddad and his dad, we all hope so....

 

[MacLaren]

No no, Magnus, CEO of Husqvarna, I read the board has sent him packing. I don't know anything about any Dolmar deal there. Don't know if he was ill or what but he had been on leave of absence for awhile. Stihl is getting a new president next year or early 2013, seems Peter is going to retire and hand it over to his son. The big concern at the dealers is will the son continue the same path as the granddad and his dad, we all hope so....

Yup, your right Tom. I did a thread on that Magnus situation. Seemed like the board and Magnus agreed Husqvarna would be better off with out him.. I didnt get any replies to the thread though. Heck, I read it on Husqvarna's web-site. At any rate Im sure Husqvarna will click right along. Plus ya just know Stihl will be ok. I couldnt imagine the son strayin off and not doin whats always been done....

 

[SawTroll]

No no, Magnus, CEO of Husqvarna, I read the board has sent him packing. I don't know anything about any Dolmar deal there. Don't know if he was ill or what but he had been on leave of absence for awhile. Stihl is getting a new president next year or early 2013, seems Peter is going to retire and hand it over to his son. The big concern at the dealers is will the son continue the same path as the granddad and his dad, we all hope so....

Right, I posted about the wrong Magnus - sorry about that....:msp_ohmy:

 

[THALL10326]

Yup, your right Tom. I did a thread on tht Magnus situation. Seemed like the board and Magnus agreed Husqvarna would be better off with out him.. I didnt get any replies to the thread though. Heck, I read it on Husqvarna's web-site.

Well compainies go through changes all the time. I didn't bring it up as a bash toward Husky, I just found it odd since he had been there a long time. The better off without him comment from Husky and him themsleves sorta caught my eye. I'm thinking he may have health issues. He's been on leave for awhile. If he's ill let wish him a good recovery...

 

[THALL10326]

Right, I posted about the wrong Magnus - sorry about that....:msp_ohmy:

No biggie Troll, I know your old, what you now, 70-75, your entittled to a mistake,LOLOL, messing with ya man...

 

[THALL10326]

Troll get this

Had a buddy of mine sell a few saws for me, bout 20 of them. I told him these older models would increase in value as time goes on, use that as a selling point.

He comes back a day later and hands me a big bunch of money with good new and bad news. I go wow that was fast, how in the world did you sell that many saws in one day. He goes I did what you told me, I told the buyer they would increase in value over time. I go you sold them all to one man, he goes yeah. He tells me the buyer asked him if the saws would increase in value at my time of death. I said whattttttttttt. He says I told the guy well sure they will so he bought them all. I go ok, whats the bad news. He says the buyer was my doctor,:msp_w00t:

 

[MacLaren]

Well compainies go through changes all the time. I didn't bring it up as a bash toward Husky, I just found it odd since he had been there a long time. The better off without him comment from Husky and him themsleves sorta caught my eye. I'm thinking he may have health issues. He's been on leave for awhile. If he's ill let wish him a good recovery...

Of course not. I think anyone knows you werent tryin to bash Husky. Niether was I. But, it is news. Oh well, its like ya said, happens all the time with companies.

 

[THALL10326]

Of course not. I think anyone knows you werent tryin to bash Husky. Niether was I. But, it is news. Oh well, its like ya said, happens all the time with companies.

I'm with you, that indeed is news. Stihl has been preparing us for sometime now about the new man coming in later 012-early 013. We don't know much about him at all so were sorta in the same boat with the guys over at Husky, change is coming...

 

[SawTroll]

What are the options on what happened when a new top quality saw suddenly only have 90 psi compression - not too many.......

 

[SawTroll]

No biggie Troll, I know your old, what you now, 70-75, your entittled to a mistake,LOLOL, messing with ya man...

I know, just 54 actually - but it was the poster that referred to a first name without telling the last one, that really made the mistake - but who really cares....

 

[TreePointer]

Hah, just as expected! The dirty, rotten, no good, son of a gun, saw shop owners unite against the customer! :hmm3grin2orange:

Actually, I understand. When things don't seem to make sense, we're probably missing a piece of the puzzle, and there's usually money involved (read cheap ba$tard).

I do have a couple recent examples where it looks like something wrong had been done by the customer, but it was actually the manufacturer's or dealer's fault. The B&S Vanguard engine failure I mentioned earlier was a fluke. Husqvarna and B&S even told me as much.

The other was a new Woods rotary brush cutter from a farm equipment dealer. They delivered the cutter and I checked the gearbox before first operation. It had no gear oil in it, so I assumed the dealer just forgot to fill it. I put gear oil in to its proper fill, and then ran it for a about 30 minutes. The next day, I noticed a small puddle of oil where the cutter had been, and sure enough, the gear box was empty. The dealer took it back to replace the gaskets under warranty but they also had to replace the damaged gears. They weren't going to do either under warranty, but I had to fight to get them to do it. I also had to fight to have them waive the $95 pickup and return delivery charges.

 

[SawTroll]

I'll be daaayyyyyummmmm, that lowlife has survived Irene and has come back to start some pot stirring...how ya doing, Master !!!

Psssst, I have blown up my saw and was just wandering if you could hook me up with a new one under warranty... least you can do for a poor guy like me, whatcha say..:hmm3grin2orange:

He wasn't even close to IRENE, but the VB factory surely was......:msp_wink:

 

[Anthony_Va.]

Hah, just as expected! The dirty, rotten, no good, son of a gun, saw shop owners unite against the customer! :hmm3grin2orange:

Actually, I understand. When things don't seem to make sense, we're probably missing a piece of the puzzle, and there's usually money involved (read cheap ba$tard).

I do have a couple recent examples where it looks like something wrong had been done by the customer, but it was actually the manufacturer's or dealer's fault. The B&S Vanguard engine failure I mentioned earlier was a fluke. Husqvarna and B&S even told me as much.

The other was a new Woods rotary brush cutter from a farm equipment dealer. They delivered the cutter and I checked the gearbox before first operation. It had no gear oil in it, so I assumed the dealer just forgot to fill it. I put gear oil in to its proper fill, and then ran it for a about 30 minutes. The next day, I noticed a small puddle of oil where the cutter had been, and sure enough, the gear box was empty. The dealer took it back to replace the gaskets under warranty but they also had to replace the damaged gears. They weren't going to do either under warranty, but I had to fight to get them to do it. I also had to fight to have them waive the $95 pickup and return delivery charges.

Woods is hard tto deal with sometimes. They warranty most of those gearboxes for 5 years. I had one fly apart on me after about two years one time and had heck getting it warrantied. They tried the ole "abuse" tactic on me first. I said, "heck, is brush hawging not abuse in itself?" If you warranty a gearbox for 5 years, it should be able to beat stumps and rocks for 5 years. Thats what happens when you're running a brush cutter. Needless to say, they eventually put a new gearbox on it for free. I still have that same Woods Brushbull.
Sorry to get off topic. I had a point and that is, almost everyone will fight you for warranty work before doing it. Just have to stay at it till you get it worked out.

Though I'm starting to think the story in this thread is a little weird.

 

[spike60]

No no, Magnus, CEO of Husqvarna, I read the board has sent him packing. I don't know anything about any Dolmar deal there. Don't know if he was ill or what but he had been on leave of absence for awhile. Stihl is getting a new president next year or early 2013, seems Peter is going to retire and hand it over to his son. The big concern at the dealers is will the son continue the same path as the granddad and his dad, we all hope so....

I'll be taking over Magnus' position effective Oct 1st.

 

[BlacknTan]

The other was a new Woods rotary brush cutter from a farm equipment dealer. They delivered the cutter and I checked the gearbox before first operation. It had no gear oil in it, so I assumed the dealer just forgot to fill it. I put gear oil in to its proper fill, and then ran it for a about 30 minutes. The next day, I noticed a small puddle of oil where the cutter had been, and sure enough, the gear box was empty. The dealer took it back to replace the gaskets under warranty but they also had to replace the damaged gears. They weren't going to do either under warranty, but I had to fight to get them to do it. I also had to fight to have them waive the $95 pickup and return delivery charges.

This is just not right!

That gearbox should have been replaced immediately, and all charges picked up by Woods. Clearly a manufacturing defect!
FWIW, I'm on my second Woods Brushbull. I'm looking to dump it and get a Land Pride. LP seems to stand behind their equipment, and it's cutters are built heavier to boot...

 

[opinion]

No no, Magnus, CEO of Husqvarna, I read the board has sent him packing. I don't know anything about any Dolmar deal there. Don't know if he was ill or what but he had been on leave of absence for awhile. Stihl is getting a new president next year or early 2013, seems Peter is going to retire and hand it over to his son. The big concern at the dealers is will the son continue the same path as the granddad and his dad, we all hope so....

For years on the Stihl marketing the slogan was "not sold at home depot or lowes" and in recent years that slogans been gone. It's replaced with the reserve online thing. So who knows:msp_sleep:

 

[TK]

For years on the Stihl marketing the slogan was "not sold at home depot or lowes" and in recent years that slogans been gone. It's replaced with the reserve online thing. So who knows:msp_sleep:

Places like Ace Hardware and such have/are becoming Stihl dealerships, as well as Husqvarna. To me that is the same as a box store. It doesn't matter that they have a tech on hand that does repairs and such, it's still a major retail chain setting. Whether you've promised to your dealers or not that you wouldn't sell out - that right there is a sell out. Even as big and popular of a place that Bailey's is, you can't tell me that Ace Hardware or TrueValue aren't bigger names. They may not be Home Depot or Lowe's, but it's still the same basic principle. The hardware stores buy in bulk for their central distribution centers and get that "bulk" pricing and can pass it on to the individual stores at the best pricing.

It starts somewhere, then it never stops......

 

[CentaurG2]

Ok . . . here the last post for those who have followed this twisted, insane story, http://www.arboristsite.com/chainsaw/178309.htm

Looooooooooooooooooooong story short:
August 11, 2011 Melody tells me she has approved the new saw to be sent and that she sent the request to the factory, should be at my house in 7-10 days.

12 days go by no saw

14 days go by no saw and I call Melody, leave message no call back for two days.

16 days no saw, call again get another lady, says Melody has the shipping information, and that Melody is out today, but she will talk to her and call me the next day.

18 days no saw NO CALL

Finally talked to Melody's boss and she promised to get back to me and finally did on Friday 9-2-11to inform me that my request was denied by Husqvarna factory techs.

Why you ask? Because they do not replace professional saws they fix them! All this time they thought I had a residential saw, even though I gave them my serial number and told them many times it was a PROFESSIONAL SAW!!!

I forcefully told her I needed to talk to somebody who could fix the problem and then Rick came on the phone. Rick is from the dealer/tech side, nice guy and not happy about this situation, seems genuinely concerned about the problem. He even said we created the problem and we will fix it. He is calling Weirton Rental Center to see what is going on. Said he will call me Tuesday and I hope he does.

Funny thing is while on the phone with Rick I was at my friend's house borrowing his Stihl 026, hmmmm, so I hope that they fix my saw, I DO NOT TRUST WEIRTON RENTAL, to fix my saw they have proven incompetent on many levels, at least the hack that worked on my saw. My warranty is up in February and no doubt this saw will die after the warranty so stay tuned for a good deal on a used, hacked, maimed 346XP. Yeah, pretty bitter right now.

My wife urged me to buy another saw, honey you need a back up saw (she is great) so unless Husqvarna gives me a HUGELY INSANE discount on a new saw I am never buying their products again and will sell all my Husqvarna stuff, even the ear muffs . . . will this hurt them? NO, but they have a Facebook page and I am sure they will be happy when I share my true, factually accurate, non-slanderous, non-libelous story.

One more thing . . . had to use my 17 year old Craftsman to free the pinched Stihl because my "Professional" saw was . . . . . . . .

Well that kind of stinks but you can get around this problem. Listen to your wife and go down to your best local dealer and get another 346xp. Use the new saw while your other is in limbo. Always good to have a backup and 346xp is worth double what husky is charging for them. I have three and if husky don’t get the 362xp out soon, I might be getting another. Great saws. Only problem I had with one of mine was the poofy XP sticker peeled off the top cover. I stuck it back on upsidedown so now it’s a dx.

 

[spike60]

Let's not forget the John Deere deal. The key here is to get past the term "box store". Either they are crowding their dealers with more retail outlets or they aren't. I agree with TK, that the hardware store deal is essentially a box store.

Here's the question I always ask my Stihl buddies who drank the "box store kool-aid": If they open up another store 10 minutes up the road, what's more important, the kind of store it is, or the 10 minutes?