what is the wrong with stihl dealers??

[4x4American]

i ordered that 461r from stihl 2 weeks ago, they've not been giving me any good info, they ordered it from a distributor that didnt have it and didnt know it so i waited and waited now they're shipping one up from VA they tell me and it should be here sometime next week! i dont live that far from VA! i asked if there was anything i could do to make it go quicker and the guy keeps saying no. so anyways, i talked to the guy yesterday to order other parts before closing and he hurried me off the phone and said he'd call me today around noon. welp no call today around noon so i called them around 3 and tried to order an RM chain and a RSLHK chain to come with the 461r...he had never heard of anything like that before...i even gave him part numbers from stihls website which were part number 3645 and 3650, he said that those werent stihl part numbers...i told him that i got them right off of stihls website and please try to find it, nothing. he asked me if i'd like to come search through his books and computer for what im looking for...i cant believe it. this is the third bad stihl dealer ive been to.
come on stihl, you're losing all your business this way. i told them that i'm cancelling my order and switching to husqvarna if my 461 isnt here by next week. i have a huge great husqvarna dealer about 25 miles away, and im beginning to that that husqvarna is going to be the better option

 

[Tzed250]

If that same dealer sold Husqvarna you would get the same treatment. It's the man, not the machine.

 

[o8f150]

the stihl dealers here are idiots,, you have to show them pics before they under stand what you want

 

[H 2 H]

I just went and priced 461 today and all three shops I went to had them in stock but I'm up in the PNW

And didn't go to the dealer here in my town because I will never step foot in his shop ever again period

PS: you'll like that RSLHK chain

 

[deye223]

we may pay 2 to 3 times as much as you guys but at least the stealers know what the go is here

i feel sorry for you

 

[fossil]

i ordered that 461r from stihl 2 weeks ago, they've not been giving me any good info, they ordered it from a distributor that didnt have it and didnt know it so i waited and waited now they're shipping one up from VA they tell me and it should be here sometime next week! i dont live that far from VA! i asked if there was anything i could do to make it go quicker and the guy keeps saying no. so anyways, i talked to the guy yesterday to order other parts before closing and he hurried me off the phone and said he'd call me today around noon. welp no call today around noon so i called them around 3 and tried to order an RM chain and a RSLHK chain to come with the 461r...he had never heard of anything like that before...i even gave him part numbers from stihls website which were part number 3645 and 3650, he said that those werent stihl part numbers...i told him that i got them right off of stihls website and please try to find it, nothing. he asked me if i'd like to come search through his books and computer for what im looking for...i cant believe it. this is the third bad stihl dealer ive been to.
come on stihl, you're losing all your business this way. i told them that i'm cancelling my order and switching to husqvarna if my 461 isnt here by next week. i have a huge great husqvarna dealer about 25 miles away, and im beginning to that that husqvarna is going to be the better option

Like any dealer for any product you have a lot of bad ones and a very few good ones. I have two Stihl dealers close to me. One screwed up three times. Gave me the wrong rim for a 026. Good thing I knew what I wanted. The next time he said he had the product in stock (flippy oil cap), I drove over and he handed me the fuel cap. The third time I phoned and told him I needed a $3.00 part. He didn't have it in stock and his minimum order was $30 so I would have to buy ten. What a bunch of ####s.
The other dealer is 25% cheaper and exactly what he's talking about. He orders parts with no deposit. I'm lucky to have him because he is a rarity.

I guess we can complain about stupid people but like I used to tell the guys that worked for me. Don't get ticked off at stupid people because without them we wouldn't have jobs

 

[4x4American]

i gotta say, there is one stihl dealer i know of that is good but hes 200 miles away out in lowville ny. whites farm supply, they're awesome, charlie there hes an old timer that knows his stuff. if he didnt work there itd be a typical stihl dealership. anyways, i love the husky dealer here, father son business that are real kind and have enough parts in stock to save miami. was there the other day and they had over 40 saws in the showroom. anyways, maybe the stihl computer system is just real hard to use and it makes the dealers look bad cause they cant figure it out? or maybe they lack training? or maybe stihl has terrible communications seeing as hoe most everything is written in german? idk what the deal is but that aint the right way to do business. what gives

 

[phillipmc]

Back when I lived in NC, There was a stihl dealer i went to often. I could just describe the part i needed and he would plop it on the counter and look at me like "what else?" Had things is stock at fair price 99% of the time. Even let me take a coil with me once to try out. Didn't have to pay for it or anything until i came back and told him that was it and paid for it then. If for some odd reason he didn't have part in stock he would either get on the phone and call other dealers to find it for me or write down the part number for me. Few miles down the road there was another stihl dealer then didn't know his butt from a hole in the ground. I would bring him the part number and he had no idea what i was talking about. I had to drive past him through some heavy traffic to get to the other.

 

[TonyRumore]

Chainsaw guys are very impatient. Waiting a few weeks is NOTHING.

I ordered a gun back in 1998 and just got it a couple of months ago. That was a 14 year wait. I doubt that can be topped.

Tony

 

[rullywowr]

I'm sure SawTroll will chime in here, but its a well known fact that Husqvarna dealers are more balanced due to their outboard clutch configuration where the Stihl dealers will "run you in circles" due to the unbalanced clutch design...

 

[BloodOnTheIce]

i ordered that 461r from stihl 2 weeks ago, they've not been giving me any good info, they ordered it from a distributor that didnt have it and didnt know it so i waited and waited now they're shipping one up from VA they tell me and it should be here sometime next week! i dont live that far from VA! i asked if there was anything i could do to make it go quicker and the guy keeps saying no. so anyways, i talked to the guy yesterday to order other parts before closing and he hurried me off the phone and said he'd call me today around noon. welp no call today around noon so i called them around 3 and tried to order an RM chain and a RSLHK chain to come with the 461r...he had never heard of anything like that before...i even gave him part numbers from stihls website which were part number 3645 and 3650, he said that those werent stihl part numbers...i told him that i got them right off of stihls website and please try to find it, nothing. he asked me if i'd like to come search through his books and computer for what im looking for...i cant believe it. this is the third bad stihl dealer ive been to.
come on stihl, you're losing all your business this way. i told them that i'm cancelling my order and switching to husqvarna if my 461 isnt here by next week. i have a huge great husqvarna dealer about 25 miles away, and im beginning to that that husqvarna is going to be the better option

Northeast Stihl didn't even have it's phones restored until this past Weds. Sandy has farked a lot of stuff up...

They set a side a huge chunk of inventory for disaster relief and it limits the amount of inventory available to dealers.

This is one time I'll say cut him some slack on getting stuff out of our distributor.

My territory rep. is still in NJ helping out dealers.

 

[deye223]

I'm sure SawTroll will chime in here, but its a well known fact that Husqvarna dealers are more balanced due to their outboard clutch configuration where the Stihl dealers will "run you in circles" due to the unbalanced clutch design...

now thats funny

 

[THALL10326]

I'm sure SawTroll will chime in here, but its a well known fact that Husqvarna dealers are more balanced due to their outboard clutch configuration where the Stihl dealers will "run you in circles" due to the unbalanced clutch design...

Nope fraid not. Husky just put out a press release the other day, they are laying off 600 employees at the end of the year, lackluster sales, cutting cost, buying cotton to pad their behinds with from that Stihl azz kicking they took again this year. Sadly Sawtroll is at the top of the list this time, his salesmenship is just no longer warranted, the brand has suffered terribly because of his constantly tooting the Husky horn,

 

[axlr8]

14 years?! What did you order Tony?!?

 

[THALL10326]

Northeast Stihl didn't even have it's phones restored until this past Weds. Sandy has farked a lot of stuff up...

They set a side a huge chunk of inventory for disaster relief and it limits the amount of inventory available to dealers.

This is one time I'll say cut him some slack on getting stuff out of our distributor.

My territory rep. is still in NJ helping out dealers.

Blood when Isabele came through Va many year ago people were screaming for saws. Thing was they(Stihl) sold 35,000 saws in one 8 hour day. That ole prick up in Leesburg couldn't get any saw for about a week. Did he fuss, shoot no, he sat around and squeeze his balls for a spell, :hmm3grin2orange::hmm3grin2orange::hmm3grin2orange:

 

[procarbine2k1]

If that same dealer sold Husqvarna you would get the same treatment. It's the man, not the machine.

EXCELLENT post!

 

[computeruser]

Question for the dealers: is there any recourse for customers to complain back to the OEM about stupidity, ineptitude, or bad attitudes by dealers? Do the OEMs care? Do they have the ability sanction or pull a dealership if a dealer isn't living up to their standards for customer service?

 

[dingeryote]

Chainsaw guys are very impatient. Waiting a few weeks is NOTHING.

I ordered a gun back in 1998 and just got it a couple of months ago. That was a 14 year wait. I doubt that can be topped.

Tony

Hollands?

Don't feel bad, I'm still on the waiting list for a Ruger XGI.

Stay safe!
Dingeryote

 

[THALL10326]

Question for the dealers: is there any recourse for customers to complain back to the OEM about stupidity, ineptitude, or bad attitudes by dealers? Do the OEMs care? Do they have the ability sanction or pull a dealership if a dealer isn't living up to their standards for customer service?

They do indeed BUT!! Lets say you got a dealer buying a million dollars worth of your product a year, pays his bills on time yet he gets alot of customer complaints. To be blunt its going to take a awful lot of customer complaints for any business, no matter what type, to toss a million bucks down the tubes. The OP has legit complaints but when hurricanes go through a area you can rest assured there will be a shortage of chainsaws just like generators. His complaint about the dealer not knowing much about the chains he wanted is legit, the dealer should know what they are selling...

 

[computeruser]

They do indeed BUT!! Lets say you got a dealer buying a million dollars worth of your product a year, pays his bills on time yet he gets alot of customer complaints. To be blunt its going to take a awful lot of customer complaints for any business, no matter what type, to toss a million bucks down the tubes. The OP has legit complaints but when hurricanes go through a area you can rest assured there will be a shortage of chainsaws just like generators. His complaint about the dealer not knowing much about the chains he wanted is legit, the dealer should know what they are selling...

That makes sense. Any mandatory dealer reeducation or continuing education requirements that can be imposed by OEM on these voluntarily ignorant dealers?