562xp Hesitation Question

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tlandrum

tlandrum

dealer,saw builder
Joined
Feb 3, 2009
Messages
6,023
Location
east,tn
I ported one today that had a terrible off idle stumble and i had to go thru the carb fix pop off pressure,change air flow thru carb for the off idle transition and then reset thecarb and update it to get it running right . it was the worst ive ever run into
 
Junkfxr

Junkfxr

ArboristSite Operative
Joined
Dec 21, 2007
Messages
417
Location
Foothills of the Blue Ridge, VA
It would sour me on a brand if I had to drive more than an hour to find a dealer to fix my saw. I buy local when I can and don't under stand how a dealer can stay a dealer if he does not have the ability to fix what he sells. This goes to all brands.

Yeah, I'm not brand loyal by any means but this is the second Husky saw that I own and quite possibly the last, all because of lousy dealership response. The same goes for Husky USA headquarters also. They hide behind their dealer network. When you try to find a way to contact them, you always get routed to "Find my Dealer". I'm trying to find a way to get in touch with my area Husky representative, maybe he can find someone local that has the stuff to work on my saw.
 
mweba

mweba

Addicted to ArboristSite
Joined
Mar 22, 2009
Messages
4,251
Location
iowa
Cutting the spring on the metering needle didn't help at all on my saw, still falls flat on it's face when I hit the throttle after it warms up. You're exactly right about dealers should be required to have the tools, software, and training before they can keep their dealer status, just like the automotive industry. I guess that I'm about to start on a search for a dealer within a day's drive that can work on my saw. This is ridiculous, that a manufacturer will put out a piece of equipment that the "certified" dealers can't (won't) work on and the manufacturer doesn't require them to have the ability to service what they sell.
How far is the local USPS?
 
boxygen

boxygen

ArboristSite Guru
Joined
Feb 5, 2012
Messages
770
Location
maine
It sounds like Husqvarna knows there is a problem because they have a new carb available, but haven't told the dealers formally why there is a new carb and how to utilize it? Has anyone gotten/installed a new carb under warranty?
 
tlandrum

tlandrum

dealer,saw builder
Joined
Feb 3, 2009
Messages
6,023
Location
east,tn
ive had a bran new saw with bad carb out of the box. not the autotune part ,the carb itself was bad. I have never had to replace a carb before that. id say that I am nearing 70-75 ported autotune saws now too.
 
boxygen

boxygen

ArboristSite Guru
Joined
Feb 5, 2012
Messages
770
Location
maine
ive had a bran new saw with bad carb out of the box. not the autotune part ,the carb itself was bad. I have never had to replace a carb before that. id say that I am nearing 70-75 ported autotune saws now too.

I hear what you are saying Terry. However, it seems that the problems are not on saws right out of the box, but developing several months into ownership.
 
hamish

hamish

Addicted to ArboristSite
. AS Supporting Member.
Joined
May 1, 2010
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3,480
Location
Ontario
I hear what you are saying Terry. However, it seems that the problems are not on saws right out of the box, but developing several months into ownership.

Most problems are easily solved by resetting the fuel settings and or updating the software. There are a lot of early AT2 saws out there finally getting some run time on them. There are loads of them out the running just fine. The others have SB to address the issues. The only carb issues I have experienced were dirt in the carb, which is an operator fault. Consumers and techs need to understand that an issue is not automatically an AT issue, all the normal stuff still applies.
 
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