codygary12
ArboristSite Lurker
Hey Guys, looking for advice on how to deal with customers having problems burning my firewood.
Little Background-
I started selling firewood this last spring, sold maybe 15 Full cords through the summer(mostly on 1/3rd, face cord loads) And since September sold another 80 full cords, again mostly by the 1/3rd.
I live in a high population area and offer delivery and stacking, my clientele is not burning for heat and only for enjoyment, so how it burns is the most important thing.
All the wood I give is Red/White Oak which puts me ahead of the competition mostly offering tree service junk wood, I make sure all my wood is moisture checked for optimum burning.
I've usually have about 1 customer every 50 that complains that they can't get the wood to burn, I ask what the kindling/fire starting situation is and most of the time they say cardboard and I inform them politely that it sometimes takes slightly more effort than that.
I've had a couple people insistent on knowing how to start fires, so my question is what do I say to bring some resolve to these situations, again I'm certain it's not the wood,I've had lots of repeat customers and happy customers that finally know what it's like to burn something other than soft maple. I'm fairly certain it's the draft situation in some of these fireplaces that's causing such grief but it really bothers me that people are having issues at all, and even more bothers me that neither party feels resolved about the situation.
Thoughts?
Little Background-
I started selling firewood this last spring, sold maybe 15 Full cords through the summer(mostly on 1/3rd, face cord loads) And since September sold another 80 full cords, again mostly by the 1/3rd.
I live in a high population area and offer delivery and stacking, my clientele is not burning for heat and only for enjoyment, so how it burns is the most important thing.
All the wood I give is Red/White Oak which puts me ahead of the competition mostly offering tree service junk wood, I make sure all my wood is moisture checked for optimum burning.
I've usually have about 1 customer every 50 that complains that they can't get the wood to burn, I ask what the kindling/fire starting situation is and most of the time they say cardboard and I inform them politely that it sometimes takes slightly more effort than that.
I've had a couple people insistent on knowing how to start fires, so my question is what do I say to bring some resolve to these situations, again I'm certain it's not the wood,I've had lots of repeat customers and happy customers that finally know what it's like to burn something other than soft maple. I'm fairly certain it's the draft situation in some of these fireplaces that's causing such grief but it really bothers me that people are having issues at all, and even more bothers me that neither party feels resolved about the situation.
Thoughts?