another lesson in customer relations

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Curtis James

Curtis James

ArboristSite Operative
Joined
Sep 8, 2003
Messages
177
Location
Belleville, IL
All depending on the size of the job and the feeling I get frrom the customer depends on if I ask for anything up front. I usually try to wait until I am totally finished before I stick my hand out for payment. Occasionally especially when I do landscaping and there are materials involved I will ask them to cover the cost of materials or machine rental with a check to me before I start the job.
 
tshanefreeman

tshanefreeman

ArboristSite Operative
Joined
Jan 14, 2002
Messages
234
Location
Brandon, MB, Canada
I agree with what Curtis James says above.

I'm also a landscape designer that is contracted to install some of my creations and depending upon the job, two to three weeks of time can be taken up at a single residence. Quite often the material costs are high when taking into account the plant material, stone and brick work, and/or other hardscape items. As a result, I don't see anything wrong with progress invoicing, say on a weekly basis or when the materials arrive. I typically don't worry too much about the labour, but I can't afford to be stuck with thousands of dollars of materials. I look at the majority of landscaping and tree-related work as non-necessity, so if the homeowners can't afford the work, they shouldn't be getting it done! When I am doing a tree removal or even a contract job, I just stick it out, get it done, then invoice. This is because the majority of these jobs are in and out in a day or two, not weeks. Being out your time is one thing, but once materials are involved, you've got to look after yourself. (Just my feeling!)
 

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