Nice customer service ya got there
When I first started fooling with these noisy contraptions I didnt know jack about em. I went to a couple places and ended up at a guys place who sold everything from field run onions to chainsaws to riding mowers and everything in between. He took some time on more than one occasion to look at my "POS", show me what was wrong, and how to fix it myself the next time. When time came to buy New saws, I went there without even thinking. I bought lawnmowers, weed wackers, chains, oil, a dump truck, flowers and plants in the spring, ladders, and whatever else I mighta needed that he might have. I am sure I coulda saved quite a bit going to wally world, but he treated me right and I tried to do the same. He did know saws, inside and out and almost every brand.
Unfortunately he passed away, the new owners are happy to sell you a saw. Only 1 brand they carry. If it breaks, dont bring it back. Sell new chains, no more sharpening. Look at your saw for you, new or old? not a chance. I dont go there for anything anymore. ???? shame.
Everybodies got a different way to operate.