customer service

I ordered three 28 inch bars with chains. They sent the 28 inch bars and 25 inch chains. I wrote back telling them about their mistake. After about 2 weeks of back and forth they are refusing the send the correct chains. At this point I am about the give up, but just wanted to share what...

I placed on order on Nov 27 and they still have not shipped. I tried to call them and just get put on hold with no answer. I read in some or their threads they were bought by Sherrill and they were not providing thier previous level of customer service. Has anyone else experienced a similar...