Companies standing behind their products

[Grandriverrat]

I purchased a Fiskars X27 over two years ago and absolutely love it. While splitting with it a couple of weeks ago the handle broke close to the head. I went to Fiskars website and filled out a warranty claim and showed them a picture of my broken one. Just received a new one in the mail yesterday at no charge. Got to love a company that stands behind their products like that! It usually makes me a customer for life.

 

[Cheesecutter]

You better stand behind it too. I heard they are so sharp they can cut air.

Well, I'm not too sharp, but when I cut air no one wants to stand behind me. It is good to hear a company that backs their product. I wish more would.

 

[rw48]

I purchased a Fiskars X27 over two years ago and absolutely love it. While splitting with it a couple of weeks ago the handle broke close to the head. I went to Fiskars website and filled out a warranty claim and showed them a picture of my broken one. Just received a new one in the mail yesterday at no charge. Got to love a company that stands behind their products like that! It usually makes me a customer for life.

Ames good too. Had the epoxy break on a splitter and they sent a new one.


Sent from my AT100 using Tapatalk

 

[Red Elm]

Glad to hear that. I've been thinking about a new splitting maul, prolly try a Fiskars now.

 

[shutup-n-cut]

Good to know , now I can swing harder at the nasty knots and crotches and not have to worry.

 

[zogger]

I wonder if fiskars would stick a new handle on the old head, perhaps for some bucks? Shame to waste a good head.

 

[Grandriverrat]

Thought I would use old head as a wedge. Have to keep chain away from it though.

 

[ttyR2]

....swinging at a nasty crotch?!?!

 

[johnnylabguy]

US Stove's customer service has treated me well in the past too. Thought I had the thermostat switch going bad in my furnace and they had me a new part in two days no questions asked.

 

[cre10]

US Stove's customer service has treated me well in the past too. Thought I had the thermostat switch going bad in my furnace and they had me a new part in two days no questions asked.

Ha when I dealt with them they were rude and a pathetic excuse for a company. I will never give them a single penny.

 

[stihly dan]

....swinging at a nasty crotch?!?!

.....waste good head?

 

[philoshop]

Always good to hear something positive about a company's response to a customer. Nice job Grandriverrat!

It works both ways, however. Customer support and consumer brand loyalty. Abuse of a company's generosity can quickly get out of hand. Puts the company in a tough situation, and the end result is usually a company that is no longer in business or has been sold to someone who will make an inferior product in order to maintain the bottom line.

 

[unclemoustache]

It's hard for a company to do that nowadays, since people love to troll so much and take advantage just for the fun of it.

 

[stihlguy]

I purchased a Fiskars X27 over two years ago and absolutely love it. While splitting with it a couple of weeks ago the handle broke close to the head. I went to Fiskars website and filled out a warranty claim and showed them a picture of my broken one. Just received a new one in the mail yesterday at no charge. Got to love a company that stands behind their products like that! It usually makes me a customer for life.

My 1 1/2 yo MS362 got replaced by an MS362 C-M due to the fact that my dealer was unable to correct the fine dust intrusion into the carb. Thank you Stihl!!!!

 

[Ronaldo]

My brother had an X27 handle break up close to the head also. Filled out warranty form online and received a new one. Good warranty and good company!

 

[A.S.Woodchucker]

that's something you don't hear of these days, glad to know they stand behind their product. If it is straight grained and frozen I really enjoy using the x27!

 

[rw48]

Strongest splitter is the one with triangle head that is welded to bar but it sure gets heavy after a while. I made a tire/splitter block and it saves the handle and picking up pieces. Saw it on youtube. I can split a half dozen pieces just circling the splitter block and don't have to bend over all the time picking up pieces.

 

[jhoff310]

Adrian steel is another great company. I bought a used truck box with a broken hasp/handle and no keys. I called them and told them the situation. I had replacement keys and a new handle in 3 days