I'm not trying to start a company hating thread so please dont try to make it one, i'm only looking to see if this is normal.
that being said on 2/26 i ordered from a company that was a site sponsor(they may still be i'm not sure) and paid for the priority 2 day shipping. well it made it to new jersey on the same day and never left. i opened a tracking case with the usps (i alerted the company i bought from that i did this) and they (usps) never found it. i was told to open a claim with them by them (usps) which i started to but found i needed more info from the company. i emailed them asking for the info or if they would be willing to submit the claim and resend the parts once its processed. The response i received was literally just their address, no other information.
in the past i had great transactions got everything i needed within 2 days, one time had the piston rings snapped and they shipped new ones out same day.
so my question is, is this normal for saw parts companies? i'm so use to dealing with amazon where they ship out new items as soon as confirmed and handle the returns, and even ebay where the seller processes it for you.
the worst part is of course the timing and murphy having to interject his law into this. my plan was to get the saws up, running and sold before i head into surgery next week and of course my son is due on the 25th.
that being said on 2/26 i ordered from a company that was a site sponsor(they may still be i'm not sure) and paid for the priority 2 day shipping. well it made it to new jersey on the same day and never left. i opened a tracking case with the usps (i alerted the company i bought from that i did this) and they (usps) never found it. i was told to open a claim with them by them (usps) which i started to but found i needed more info from the company. i emailed them asking for the info or if they would be willing to submit the claim and resend the parts once its processed. The response i received was literally just their address, no other information.
in the past i had great transactions got everything i needed within 2 days, one time had the piston rings snapped and they shipped new ones out same day.
so my question is, is this normal for saw parts companies? i'm so use to dealing with amazon where they ship out new items as soon as confirmed and handle the returns, and even ebay where the seller processes it for you.
the worst part is of course the timing and murphy having to interject his law into this. my plan was to get the saws up, running and sold before i head into surgery next week and of course my son is due on the 25th.