parrishturf
ArboristSite Operative
This thread was to be about a 660 with big bore kit from Bailey's. Along with a video of it cutting in the same piece of "Punky" wood as the other saws I tested on sunday. I am going to include the video, But I am sory to say I had my first big saw let go. It did not do the typical high pitched squeel followed by total silence, no it went boom, klack, klack, klack. Yes exactly three Klacks and my foot was covered in bar oil. The rod had sawed through the case and oil tank.
OK... so a brand new big bore kit went boom and distroyed the saw. Here is where the story changes from a saw to a great company. I contacted Bailey's customer service. And they are going to review the failure. They also stated that if the failure was due to the piston that they would replace my damaged saw or its parts. I have been involved with customer service for nearly 40 years. I have at times had to extend a warranty for various reasons in order to build a lasting relationship. I never dreamed an online company could offer that kind of service in todays world.
"I do not know what the outcome will be, I will let you know. But, rest assured, Bailey's has my business from now on!"
<iframe title ="Preview" scrolling="no" marginheight="0" marginwidth="0" frameborder="0" style="width:240px;height:320px;padding:0;background-color:#fcfcfc;" src="https://skydrive.live.com/embedphoto.aspx/Baileys%20Big%20Bore%20660%20Failure/100^_0846.JPG?cid=1eeab322ae16dc89&sc=photos"></iframe><iframe title ="Preview" scrolling="no" marginheight="0" marginwidth="0" frameborder="0" style="width:320px;height:240px;padding:0;background-color:#fcfcfc;" src="https://skydrive.live.com/embedphoto.aspx/Baileys%20Big%20Bore%20660%20Failure/100^_0862.JPG?cid=1eeab322ae16dc89&sc=photos"></iframe>
<iframe width="420" height="315" src="http://www.youtube.com/embed/G20WWK21p24" frameborder="0" allowfullscreen></iframe>
OK... so a brand new big bore kit went boom and distroyed the saw. Here is where the story changes from a saw to a great company. I contacted Bailey's customer service. And they are going to review the failure. They also stated that if the failure was due to the piston that they would replace my damaged saw or its parts. I have been involved with customer service for nearly 40 years. I have at times had to extend a warranty for various reasons in order to build a lasting relationship. I never dreamed an online company could offer that kind of service in todays world.
"I do not know what the outcome will be, I will let you know. But, rest assured, Bailey's has my business from now on!"
<iframe title ="Preview" scrolling="no" marginheight="0" marginwidth="0" frameborder="0" style="width:240px;height:320px;padding:0;background-color:#fcfcfc;" src="https://skydrive.live.com/embedphoto.aspx/Baileys%20Big%20Bore%20660%20Failure/100^_0846.JPG?cid=1eeab322ae16dc89&sc=photos"></iframe><iframe title ="Preview" scrolling="no" marginheight="0" marginwidth="0" frameborder="0" style="width:320px;height:240px;padding:0;background-color:#fcfcfc;" src="https://skydrive.live.com/embedphoto.aspx/Baileys%20Big%20Bore%20660%20Failure/100^_0862.JPG?cid=1eeab322ae16dc89&sc=photos"></iframe>
<iframe width="420" height="315" src="http://www.youtube.com/embed/G20WWK21p24" frameborder="0" allowfullscreen></iframe>